Markia Patrick
Orange Park,Florida
Summary
To seek a career with an organization that will allow me to utilize my skills I possess
Overview
7
7
years of professional experience
Work History
Advance Client Solution Specialist
Bank of America
Jacksonville, FL
05.2024 - Current
- Investigated customer complaints related to functionality gaps in software applications delivered by the company and recommended suitable solutions accordingly.
- Participated in product review meetings with senior management team members providing valuable inputs about potential features that could be added in upcoming releases.
- Analyzed customer data to develop insights into customer preferences, usage patterns and buying behavior.
- Performed troubleshooting activities to identify root cause of customer issues and implemented corrective action plans to resolve them.
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Resolved customer account and billing problems.
- Spearheaded corrective action initiatives to resolve root causes.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Inbound/Outbound calls
- Open/Close Checking/Savings and Certificate of Deposit.
- Cross sales
Retention Agent
MCI
Jacksonville , FL
03.2023 - 12.2023
- Created reports detailing trends in customer behavior, including churn rate, average revenue per user and lifetime value.
- Responded promptly and professionally to emails, phone calls, and other forms of communication from customers.
- Conducted regular follow-up calls with existing customers to ensure their continued satisfaction with services provided.
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
- Suggested new products or services based on individual needs identified during conversations with customers.
- Facilitated cross-selling opportunities by recommending additional products or services that may be beneficial for the customer.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
Assistant
Mitchell mobil service
Jacksonville , FL
02.2021 - 09.2022
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Manage and set appointments
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Pick/drop off parts
Floating Teller
Advance America
Jacksonville, Florida
11.2018 - 02.2021
- Upsold additional financial services based on customers' needs.
- Verified customer information through valid identification documents such as driver's license or passport.
- Opened and closed the branch at the start and end of each day.
- Maintained security protocols by adhering to all safety regulations for handling money.
- Balanced cash drawer daily to ensure accuracy in transactions.
- Cashed checks, accepted deposits, withdrawals, loan payments, and transfers.
- Identified suspicious activities such as fraud attempts or money laundering schemes.
- Attended training sessions to stay up-to-date with changes in banking regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Customer Service Representative
Lendingbear
Jacksonville, Florida
04.2018 - 11.2018
- Handle Customer Financial Transaction, Money transfers, Cash counting, Filing paperwork, Customer service, Cashier, Payday Loan transactions, Pawn transactions
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
Education
Skills
- Cash Handling
- Financial Services
- Safe and Vault Operation
- Excellent Communication Skills
- Exceptional Customer Service
- Reliable
- Approachable
- Customer Relationship Building
- Strong Interpersonal Skills
- Stress Management Techniques
- De-Escalation Techniques
- Customer Relations
- Product knowledge
- Account management
- Time management
- Sales strategies
- Data entry
- Opening and closing procedures
- Cross-selling techniques
- Billing resolution
- Attention to detail
- Debt collection
References
References are available on request.
Timeline
Advance Client Solution Specialist
Bank of America
05.2024 - Current
Retention Agent
MCI
03.2023 - 12.2023
Assistant
Mitchell mobil service
02.2021 - 09.2022
Floating Teller
Advance America
11.2018 - 02.2021
Customer Service Representative
Lendingbear
04.2018 - 11.2018