Markia Pipkins
Nottingham,Maryland
Summary
High-energy Operations coordinator with strong industry background and progressive leadership experience. Leverages high emotional intelligence and empowering motivation to maximize employee performance. Continuously streamlines and coordinates workflow to optimize resources.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
FedEx Ground
Nottingham, Maryland
02.2022 - Current
- Daily real and local service, Driver performance, dock wrap up and code use, BCSA testing, VMS, CDAS, Eforms, EASE etc., Dispatch, accidents, ISP efficiency tool, route smart, hours of service reports, Improve service and performance, Use of P&D hand held device, BDM's, handsheets, complaints, disputes and misdeliveries, Customer Service, Coordinating team and dock operations, Increase driver performance on package deliveries, Interact with cross-functional departments and adapting to change, Ensure safety regulations
Operations Manager
FedEx Ground
Nottingham, Maryland
01.2019 - 02.2022
- Oversee multiple employees and their performance, Make sure sort run productively and efficiently, Write-ups, scheduling and lead package handlers, Work writes, load audits, scanning and load progress/percents ext., Developing myself, my peers and my package handlers, Conduct audit to ensure compliance, Identify issues and opportunities for improvement, Ensure safety regulations, Strategize plans for business growth, Metrics and balancing building
Operations Admin
FedEx Ground
Nottingham, Maryland
07.2017 - 01.2019
- Use FedEx databases to locate information on customer packages, Investigate damaged/missing packages and file package reports, Access and print delivery reports for each working day, Schedule and process time-sensitive packages for delivery, Correct and verify customer information for package delivery, Prepare packages for movement within the hub or to other carriers, Provide customers with detailed options in regards to any delay on delivery, Utilize FedEx applications (OPS2, PITT3, etc.), Using FedEx databases to input damaged item information
Package Handler Trainer
FedEx Ground
Nottingham, Maryland
03.2015 - 07.2017
- Train/instruct new package handlers on their job functions and responsibilities, Assist managers in task delegation and distributing duties to package handlers, Overview of package handler attendance and work accuracy, Assisting managers with kick outs and vision updates, Investigate damaged/missing packages and report to the given admin for processing
Package Handler
FedEx Ground
Nottingham, Maryland
03.2013 - 03.2015
- Loading/Unload packages onto delivery trucks, Sorting packages for trucks designated for various addresses, Using various electronic tools, Handheld Scanner and printer to verify and or correct address information, Organize work station before the start of each work period, Driving tuggers to transport large packages throughout the building
Sales Manager
Boscov's Deptment Store
White Marsh, MD
01.2009 - 03.2013
- Implemented process changes to streamline sales department workflow.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Managed daily operations of sales department, including supervision of staff members.
Education
Licensed Cosmetologist -
American Beauty Academy
01.2012
High School Diploma -
Samuel L. Banks High School
01.2006
Bartender license -
Gorgiotenders Bartender school
Skills
- Strong interpersonal skills
- Ability to correspond effectively
- Ability to interact effectively
- Concise written and oral communication
- Ability to multitask
- Organized
- Diligent
- Professional
- Detail oriented
- Decision Making
- Process Improvement
- Customer Service
- Conflict Mediation
- Attention to Detail
- Adaptability
Timeline
Operations Coordinator
FedEx Ground
02.2022 - Current
Operations Manager
FedEx Ground
01.2019 - 02.2022
Operations Admin
FedEx Ground
07.2017 - 01.2019
Package Handler Trainer
FedEx Ground
03.2015 - 07.2017
Package Handler
FedEx Ground
03.2013 - 03.2015
Sales Manager
Boscov's Deptment Store
01.2009 - 03.2013
Licensed Cosmetologist -
American Beauty Academy
High School Diploma -
Samuel L. Banks High School
Bartender license -
Gorgiotenders Bartender school