Summary
Overview
Work History
Education
Skills
Timeline
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Shatora Mills

Waxahachie,TX

Summary

High Impact senior program leader with experiencing leading K-12 education programs as a District leader, experience as a former Head of Education for a global tutoring startup, and Senior Technical Program manager for a SAAS startup. Seeking to drive growth and expansion through strategic planning, ability to collaborate across engineering, marketing, and UX/CX to drive value to impactful partnerships.

Overview

10
10
years of professional experience

Work History

Senior Program Manager

HashiCorp
San Francisco, CA
11.2022 - 07.2023
  • Established Project Management Office portfolio/program governance process with a focus on value engineering.
  • Coached teams on Scrum and Kanban to facilitate the implementation of Scrum.
  • Designed and conducted program evaluations to identify opportunities for revenue growth.
  • Sphere-headed working groups to improve customer education and internal enablement.
  • Developed strategic vision and frameworks for the Customer Journey Engineering program through a lens of lean program design.

Associate Professor of Education

Dallas College
Dallas, Texas
08.2019 - 12.2022
  • Designed online curriculum for adult learning course.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Delivered instruction in-person and online leveraging best practices in pedagogy.
  • Designed collaborative learning exercises to capitalize on students' resources and skills.

Head of Education

Explore Horizons Tutoring
Dallas, Texas
07.2019 - 09.2019
  • Engineered the customer journey through customer segmentation to provide self-serve learning.
  • Conducted competitive analysis and market research to create unique value proposition for business.
  • Oversaw product roadmap to strengthen service and increase market share.
  • Managed Ed-Tech partnerships and negotiated contracts.
  • Developed strategic plan for customer education program.
  • Led customer focus groups to identify product improvements and improve user experience.
  • Implemented scrum frameworks to improve organizational efficiency.

District Director of SEL

Uplift Education
Dallas, Texas
07.2018 - 01.2019
  • Mobilized program support through community relations and serving as the voice/ face of program publicly.
  • Trained and coached over 50 campus Directors in best practices in instruction.
  • Managed district team of Restorative practice and SEL coaches.
  • Developed program 5-year strategic plan and road map.
  • Responsible for financial oversight, forecasting, and budgeting of district program.
  • Tracked and reported program impact and insights to C-Suite and board members.

Assistant Principal

Texans Can Academy
Dallas, Texas
06.2016 - 06.2018
  • Managed a portfolio of student services programs/ projects designed to improve the student experience and organizational growth.
  • Oversaw compliance to mitigate operational and revenue risk.
  • Negotiate contracts and agreements with external partners, vendors, and donors.
  • Manged high-stakes partnerships and donor relations.
  • Responsible for organizational development to launch college readiness program .

Academic Program Specialist

Texans Can Academy
Dallas, TX
12.2015 - 06.2016
  • Oversaw implementation of state-mandated organizational improvement plan to organization Turn-Around.
  • Architected employee enablement strategy in alignment with organizational roadmap for continuous improvement.
  • Delivered instructional coaching in the areas of data-driven instruction, standards-based learning, classroom culture, and literacy across subjects.
  • Championed process improvement for new teacher hiring and training process.
  • Developed instructional plan to engage ESL, Special Education, and At-Risk students

Lead-US History Teacher

Texans Can Academy
Dallas, TX
08.2014 - 12.2015
  • Developed learning objectives based on state standards.
  • Delivered data-driven instruction with a focus on closing achievement gaps.
  • Provided project-based and collaborative learning lessons.
  • Developed First-Year Teacher Program within budget and scope.
  • Managed team performance and coached instructional team.

Education Program Coordinator

Uplift Education
Dallas, Texas
08.2013 - 08.2014
  • Developed project charters that increased senior stakeholder's buy-in by 25%.
  • Led cross-departmental project kickoffs using scrum framework to structure communication plan that reduced team meetings by 20 hours weekly.
  • Designed and scaled employee certification training to meet state compliance guidelines.
  • Launched project document archive system and content curation process that centralized process documents 3 months ahead of schedule.
  • Executed strategic vision for program oversight by monitoring program metrics, evaluations and tracking program (student data) impact.

Education

Doctorate of Education - Organizational Leadership

Abilene Christian University
Abilene, TX
01-2026

Masters of Education - Organizational Leadership

Dallas Baptist University
Dallas, TX
12.2014

Bachelor of Science - Political Science

University of Houston - Downtown
Houston, TX
12.2012

Skills

  • Strategic Planning
  • Design Thinking
  • Agile Program Management
  • Change Management
  • Continuous Improvement
  • Program Budgeting
  • Organization Development
  • Public Speaking
  • Value Engineering
  • Process Improvement
  • Community Design
  • Executive Stakeholder Engagement
  • Process Automation
  • Digital Marketing
  • Process Improvement
  • Customer Journey Engineering
  • Value Stream Mapping
  • Performance Management

Timeline

Senior Program Manager

HashiCorp
11.2022 - 07.2023

Associate Professor of Education

Dallas College
08.2019 - 12.2022

Head of Education

Explore Horizons Tutoring
07.2019 - 09.2019

District Director of SEL

Uplift Education
07.2018 - 01.2019

Assistant Principal

Texans Can Academy
06.2016 - 06.2018

Academic Program Specialist

Texans Can Academy
12.2015 - 06.2016

Lead-US History Teacher

Texans Can Academy
08.2014 - 12.2015

Education Program Coordinator

Uplift Education
08.2013 - 08.2014

Doctorate of Education - Organizational Leadership

Abilene Christian University

Masters of Education - Organizational Leadership

Dallas Baptist University

Bachelor of Science - Political Science

University of Houston - Downtown
Shatora Mills