Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Volunteer Experience
Timeline
Generic

Markia Washington

Spartanburg,SC

Summary

As a home-based professional, I take pride in accuracy, integrity, and de-escalation skills. Home office, free of distraction provides customer information security and trust in company as a whole. Motivated, ambitious, dedicated to uncovering, and finding solutions to my clients concern at hand. Adept at working effectively, in a fast-paced position, unsupervised. Quick to master new skills. Team player. Organized. Takes ownership. Great communication skills with proven results; awards, team acknowledgement. Proficient a wide range of technology media.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Axcess Staffing
Spartanburg, SC
05.2023 - Current
  • Assisted patients with activities of daily living, including bathing, dressing and grooming
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
  • Educated patients on basic health-related topics such as nutrition, hygiene habits
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria
  • Planned and served meals and snacks to patients according to prescribed diets
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention
  • Reminded patients to take prescribed medications or nutritional supplements
  • Ensured that all medical equipment was properly maintained and sterilized

Benefits Advocate

Unum
03.2022 - Current
  • Company Overview: Home Based
  • Provided detailed explanations of benefit plans and coverage options to customers
  • Maintained up-to-date knowledge of company policies and procedures related to benefits services
  • Performed data entry tasks in a timely fashion, ensuring accuracy of all records entered into the system
  • Managed customer complaints effectively, resolving issues quickly while maintaining positive relationships with clients
  • Assisted customers with navigating online portals for benefit enrollment processes
  • Identified trends in customer service issues or complaints for use in developing solutions
  • Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures
  • Addressed and escalated complex customer issues to management, when necessary
  • Resolved billing disputes and processed payments and refunds as required
  • Assisted customers with filing and tracking of insurance claims, ensuring timely resolution
  • Provided detailed explanations of insurance coverage and policy limitations to customers
  • Managed high-volume inbound and outbound calls to address customer inquiries and claims
  • Facilitated communication between customers and third-party service providers
  • Monitored insurance claims process, ensuring compliance with policy terms and conditions
  • Home Based

Small Business and Merchant Services Representative III

TD Bank
11.2016 - 03.2022
  • Company Overview: Home Based
  • Analyzing customer needs and trends to provide 'right fit' products and services
  • Advocate of risk management; shield company assets by providing financial relief to consumers when appropriate
  • LOE Award Winner (League of Excellence) for metrics and top performing sales of TD Merchant Services products for small businesses
  • Proving my ability to provide the WOW experience via LEI scores and measured compliance scores
  • Assisted with the setup of merchant accounts and payment processing services
  • Resolved technical issues related to online transactions
  • Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures
  • Verified accuracy of all customer information before submitting applications for approval or processing payments
  • Monitored performance metrics such as total sales volume and average transaction size to assess effectiveness of current programs
  • Interfaced directly with customers via phone calls or emails providing guidance on payment processing options available
  • Used cold calling and networking to sell products and services
  • Made recommendations to customers to promote brand effectiveness and product benefits
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals
  • Scheduled and attended weekly appointments with clients
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio
  • Home Based

Branch Banker III, Assistant Branch Manager

Branch Banking and Trust (BB&T)
Greenville, SC
07.2014 - 10.2016
  • Analyze client activity trends to 'right size' resources to meet their financial goals
  • Exceed expectations each quarterly performance review with a ranking of leading in all matrix categories within BB&T
  • Lead team PCE (perfect client experience) meetings weekly
  • Liable for training and signing off on readiness of new hires on procedures related to customer service, sales techniques, and operational policies
  • Create spreadsheets for banking document files
  • Registered NMLS
  • Assisted customers with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments
  • Verified customer identification documents in compliance with Bank Secrecy Act regulations
  • Performed daily branch operations such as balancing cash drawers, verifying teller transactions and preparing bank deposit slips
  • Developed relationships with local businesses to increase branch visibility within the community
  • Participated in outreach activities at schools, churches and other organizations to promote bank products and services
  • Reconciled discrepancies between daily branch transaction logs against actual cash amounts in vault
  • Adhered to all laws applicable to banking operations while providing exceptional service to clients
  • Mitigated risk and exposure of security breaches through development of robust contingency plans exceeding federal mandates
  • Conducted regular audits of financial transactions and accounts to ensure compliance with regulatory standards
  • Facilitated wire transfers and processed foreign currency exchanges accurately
  • Monitored and reported suspicious activities to comply with anti-money laundering regulations
  • Managed and reconciled cash drawers and vault operations, ensuring adherence to security protocols

Education

Some College - Physical therapy

Greenville Technical College
Greenville, SC

Skills

  • Adaptability
  • Efficiency
  • Insurance knowledge
  • Insurance terminology
  • Client Education
  • Teamwork and Collaboration
  • Written Communication
  • Relationship Building
  • Multitasking
  • Problem-Solving
  • Regulatory Compliance
  • Analytical Thinking
  • Customer Retention Strategies
  • Document and Records Management
  • Customer Relationship Management (CRM)
  • Billing Adjustments and Refunds
  • Asset Management
  • Insurance policy coverage expertise

Certification

  • Lifetime Member of the National Forensics League for Oral Interpretation and Congressional Debate
  • Notary for state of South Carolina

Additional Information

CTR, MISL, Bank Secrecy Act, Reg CC; DD; D, E, SAFE ACT, CRA, and numerous other trainings required by law for financial institution employees., Expertise in providing education of medical and life policies

References

References available upon request.

Volunteer Experience

  • Volunteer, Greenville Big Brothers, Big Sisters Program, 01/01/05, 01/01/06
  • Assistant Scout Leader, GSOAMM Troop 1509 (Girl Scouts of America Mountains to Midlands), 01/01/16, 01/01/18

Timeline

Patient Care Technician

Axcess Staffing
05.2023 - Current

Benefits Advocate

Unum
03.2022 - Current

Small Business and Merchant Services Representative III

TD Bank
11.2016 - 03.2022

Branch Banker III, Assistant Branch Manager

Branch Banking and Trust (BB&T)
07.2014 - 10.2016

Some College - Physical therapy

Greenville Technical College

Similar Profiles

CREATE PROFILE
Markia Washington