MARKIA WHITFIELD
Washington,US
Summary
Friendly organized High School graduate looking for Fulltime and holiday work. Ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
3
3
years of professional experience
Work History
Crew Member
Kilwins Chocolates & Ice Cream
04.2024 - Current
- Worked front counter, and other areas.
- Responsible for providing excellent customer service
- preparing products, restocking inventory
- Answers customer questions and makes sales suggestions
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Lead Trainer/Barista
Smoothie King
06.2022 - 01.2024
- Maintain food and equipment inventories, and keep inventory
records.
• Count money and make bank deposits.
• Resolve customer complaints or answer customers' questions
regarding policies and procedures.
• Ensures self and team on shift demonstrate Guest comes first
attitude.
• Assists Team Members at the point of sale (POS) with
upselling.
• Ensures deployment maps are in use and all Team Members
understand assigned stations to maintain efficient store
operations.
• Assists in Team Member management during scheduled shifts.
• Encourages Team Members on shift to exceed goals and
complete all checklist tasks.
• Fulfills cash handling and inventory reporting responsibilities
with honesty.
• Properly prep all fruits,powder and liquids.
• Inventory stock and requisition new stock.
• Perform opening and/or closing duties as designated.
• Informs General Manager to all problems or unusual matters - Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
Retail Sales Associate
CVS Pharmacy
12.2021 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store environment, enhancing the overall shopping experience for customers.
- Confer with customers by telephone or in person to provide
information about products or services and obtain details of complaints. - Supporting opening and closing store activities
• Providing customer support to all department including photo and beauty
• Assisting pharmacy personnel when needed
• including working regular shifts in the pharmacy as part of
opportunities for growth and career development
Customer Service Representative
Walgreens
03.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certificate - Medical assistant
Career Technical Institute
Washington, DC08.2024
Hs Diploma -
Ballou Senior High
Washington, DC06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cleaning
- Taking Orders
- Customer Engagement
- Cash Handling
- Stocking and Receiving
- Cash Register Operation
- Store Opening and Closing
Certificate
Standard CPR/AED
#57F7D73F
Timeline
Crew Member
Kilwins Chocolates & Ice Cream
04.2024 - Current
Lead Trainer/Barista
Smoothie King
06.2022 - 01.2024
Retail Sales Associate
CVS Pharmacy
12.2021 - 06.2022
Customer Service Representative
Walgreens
03.2021 - 11.2021
Certificate - Medical assistant
Career Technical Institute
Hs Diploma -
Ballou Senior High