Summary
Overview
Work History
Education
Skills
Timeline
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MARKIA WILLIAMS

Dumfries,VA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest hostess and cashier with solid background stressful environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Any position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

CASHIER/STOCKER

Pet Nutrition Center
01.2022 - Current
  • Greeted and informed customers of products, fostering positive store experiences
  • Employed technology systems to locate products or place online customer orders
  • Maintained inventory and store visual presentation to meet customer needs
  • Helped customers locate merchandise.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Enforced store safety and cleanliness standards, reducing hazards
  • Processed cash, check and credit cards for customer purchases.

Sales Associate

Miniso
07.2023 - 03.2024
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

HOSTESS

Cracker Barrel
06.2021 - 12.2021
  • Closed out podium at end of shift and maintained order and organization
  • Communicated with tact and diplomacy to resolve guest dissatisfaction
  • Delivered and refilled beverages and addressed requests for extra condiments and place settings
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
  • Jun 2016

Hostess

Applebee's Grill + Bar
08.2017 - 07.2020
  • Took reservations and answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Recorded available tables after seating each party using specialized seating software.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Education

High School Diploma -

Freedom High School
Woodbridge, VA
06.2016

Skills

  • HIGH SCHOOL DIPLOMA
  • Escorted guests to proper tables or
  • Offered open seating options in bar
  • Greeted patrons and coordinated table
  • Assignments to meet party preferences and requests
  • Adhered to sanitation and safety control
  • Policies to protect establishment and Patrons
  • Assisted in serving guests for parties
  • And special functions
  • Distributed, collected and organized
  • Helped bus tables and ran food patrons
  • During high volume periods
  • Maintained clean and neat workplace and dining room area
  • Additional skills
  • Cash Counting Machine Operations
  • Credit and Cash Transactions
  • Cash Drawer Management
  • Cleaning and Sanitizing
  • Merchandise Restocking
  • Refund Handling
  • Customer Service Excellence
  • Return and Exchange Processing
  • Guest Experience Management
  • Table Bussing
  • Dining Area Maintenance
  • Table Setting Arrangements
  • Reservation Documentation
  • Hospitality and Accommodation
  • Dining Room Monitoring
  • Restroom Servicing
  • Cleaning and Sanitation
  • Guest Relations
  • Operate Cash Register
  • Warm and Friendly
  • Cash and Transaction Handling

Timeline

Sales Associate

Miniso
07.2023 - 03.2024

CASHIER/STOCKER

Pet Nutrition Center
01.2022 - Current

HOSTESS

Cracker Barrel
06.2021 - 12.2021

Hostess

Applebee's Grill + Bar
08.2017 - 07.2020

High School Diploma -

Freedom High School

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MARKIA WILLIAMS