Markiara McDonald
Carmel,IN
Summary
Compassionate and dedicated healthcare professional with over 7 years of experience specializing in patient care and customer service. Senior patient care technician with a proven track record of providing hands-on care to diverse patient populations, assisting with daily living needs, vital signs, and collaborating closely with medical teams to deliver high-quality bedside care. Extensive experience in call center roles, supporting patients and clients with professionalism and empathy, offering solutions and guidance across multiple services. Skilled in managing a fast-paced healthcare environment, multitasking, and providing both clinical and administrative support. Passionate about patient care, with strong communication and problem-solving skills that create positive experiences for those in need. Seeking an excellent medical role to continue making a meaningful impact in patients' lives through compassionate care and dedicated services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
Community Health Network-Indianapolis, IN
10.2022 - 03.2024
- Taking care of my patients to the best of my knowledge that community health network has taught me, assisting my patients with their day to day lives with feedings, bathing, assisting with walking, while in out hospitals, outpatient, in patient, labor, and delivery, front desk receptionist , emergency department, ortho neuro spine unit, overflow unit, ICU unit, to answering phones, faxing paper work, updating patient's demographics sheets into their chart, getting test results, drawing blood, point of care testing, accu checks, urine Catheters, EKG's telemetry hookup, patient suicide watch sitter, patient detention sitter, watching and looking after patient to make sure they are safe etc, performing CPR when a patient is coding, making sure I am covering my nurses and looking out being in charge by keeping my nurses updated in anything I see or need to report.
Medical Assistant
IU NORTH HOSPITAL/IU SAXONY FISHERS -Maxim Health Care-Fishers, IN
01.2022 - 03.2023
- 1
- Point of care testing 2
- Covid swabs / flu swabs 3
- Administrator of the covid vaccine 4
- Immunizations daily 5
- Answering phones 6
- Administration wok 7
- Rooming patients 8
- Taking vitals 9
- Pediatric 10
- Weight 11
- Height 12
- Head circumference 13
- Logging and entering task and charging for it 14
- EKG's15
- Ear irrigation's 16
- Setting up for procedures 17
- Helping assist the doctor or nurse and scheduling appointments 18
- Front and back office 19
- Taking payments 20
- Verifying Insurance 21
- Prior Authorizations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Fishers Urgent Care-Fishers, IN
01.2019 - 12.2022
- Rooming patients daily
- Assisting the DR and Nurse
- Answering Phones / Voicemails
- Calling pts back with test results
- POC testing
- Sanitation/ Cleaning rooms
- Blood draws
- Injections
- Taking vitals
- Coved 19 test swab/antibodies
- Verifying insurance
- EMR records through practice fusion
- Faxing/emails
- Scanning EMR Into patients charts
- Performed in-office procedures
- Provided patient care
- Obtained patient vitals
- Performed blood draws
- Triaged patients
- Responsible for scheduling patients for appointments
- Assisted with insurance verification
- Responsible for back office duties
- Ordered labs
- Updating demographics of patients
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant -Nursing Facility
My Mobile Healthcare-Indianapolis, IN
01.2021 - 10.2021
- 1
- Drawing Blood on pts that needed lab work 2
- Charting Daily Vitals and activities 3
- Memory Care Pts feeding, coloring, playing music 4
- Printing all of my orders sitting some on Ice and traveling to take the labs/orders to labcorp in CVS
Medical Assistant
IU Health Physcians-Indianapolis, IN
12.2016 - 12.2020
- Greeting patient's daily and rooming them.
- Preparing the patient for physicians or the NP
- Taking their blood pressure, temperatures and determining the patient's height and weight
- Updating patient's chart with current health and medication information
- Order supplies as needed, or inform the responsible party of the need for additional supplies.
- Make appointments
- Records patient care documentation in the medical record.
- Faxing/scanning medical record in the right medical file or sending to a different party
- Working out patient's Physician's office
- Clinical and administrative work
- BLS certificate
- EKG
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
COVID-19 Testing Site Manager
Texas Covid
05.2019 - 04.2020
- Maintained detailed records on-site metrics such as daily tests performed, turnaround times for results, and positive case rates to inform decision-making processes.
- Managed patient flow efficiently, reducing long lines and wait times at the testing site.
- Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
- Established productive relationships with community partners such as schools, businesses, and local governments to facilitate efficient COVID-19 testing services.
- Collaborated with local health departments to stay updated on guidelines and ensure compliance with regulations.
- Oversaw test personnel scheduling to maintain diagnostic availability and maximize supplied tests.
- Evaluated staff performance regularly, providing constructive feedback and coaching when needed.
- Addressed any patient concerns or issues promptly, maintaining a strong reputation for excellent customer service.
- Implemented best practices from industry experts to continually improve testing site operations.
- Participated in community outreach initiatives to encourage test utilization among underserved populations.
- Verified adherence to HIPAA and other local, state and national guidelines.
- Optimized staffing levels based on demand forecasts while balancing budget constraints effectively.
- Scouted testing facility sites to maximize accessibility, available space and resources.
- Managed a team of healthcare professionals, ensuring quality performance in COVID-19 testing procedures.
- Increased daily testing capacity through effective resource allocation and process improvements.
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Coordinated with other nearby COVID-19 testing sites to share resources, knowledge, and best practices effectively.
- Reduced wait times for test results by coordinating with laboratories and optimizing reporting systems.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Customer Service Representative
Xerox
01.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Stericycle Indianapolis
01.2014 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Worked on natural disasters with hurricanes etc.
Education
High school diploma - General Studies
Graduation Alliance
Indianapolis, IN03.2019
Skills
- EMR Systems
- Medical Records
- ICD-10
- ICD Coding
- Medical Coding
- Medical Billing
- Medical Terminology
- Insurance Verification
- Phlebotomy
- Patient Care
- Experience Administering Injections
- Medical Office Experience
- Computer Skills
- Venipuncture
- Anatomy Knowledge
- Medical Scheduling
- Vital Signs
- Epic
- Clerical Experience
- Triage
- Athenahealth
- CPT Coding
- Laboratory Experience
- Phone Etiquette
- Cerner
- Medicare
- Critical care experience
- Medical receptionist
- Continuous improvement
- Acute care
- Quality assurance
- Managed care
- Sales
- Customer support
- Microsoft Powerpoint
- Accounts receivable
- Phone triage
- Documentation review
- Quality control
- Presentation skills
- Employee Orientation
- Medication administration
- Communication skills
- Specimen collection / processing
- Blood sampling
- Organizational skills
- ICU experience
- Catheterization
- Alzheimer's care
- Assisted living
- Senior care
- Hospice care
- Pediatrics
- Hospital experience
- Infusion
- Home care
- Dementia care
- Typing
- Customer service
- Windows
- Clerical experience
- Front desk
- EMR systems
- Medical records
- Medical terminology
- Vital signs
- Driving
- Personal assistant experience
- ICD coding
- Anatomy knowledge
- Childcare
- Laboratory experience
- Administrative experience
- Medical coding
- SharePoint
- Research
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Hospitality
- Social media management
- Supervising experience
- Marketing
- Time management
- GIS
- Early childhood education
- Computer networking
- Technical support
- Google Docs
- Computer literacy
- Computer skills
- Medical billing
- Memory Care
- Management
- Computer skills (10 years)
- Microsoft office (10 years)
- Phones (10 years)
- Injections (1 year)
- Patient Care (4 years)
- Vital Signs (10 years)
- Pediactric (4 years)
- EKG (Less than 1 year)
- Sterilizing equipment (1 year)
- Ear Irrigation (Less than 1 year)
- Filing
- Medical Records (1 year)
- Phlebotomy (1 year)
- Venipuncture (1 year)
- Scheduling (1 year)
- CPR Certified (Less than 1 year)
- Receptionist (5 years)
- CPR (Less than 1 year)
- EMR (1 year)
- EHR (1 year)
- Epic (Less than 1 year)
- Hospital Experience
- Transcription
- Quality Assurance
- Multitasking skills
- Customer service skills
- Detail-oriented
- Full Time
- Specimen Collection
- Sterilization techniques
- Restocking supplies
- Feeding Assistance
- Information Protection
- Mobility Assistance
- ADL support
- Basic nursing care
- Vital signs monitoring
- Patient Observation
- Emergency Response
- Patient Education
- Patient positioning understanding
- Medical Equipment Operation
- Professional Bedside Manner
- Infection control standards
- Catheter Care
- Healthcare expertise
- Feeding assistance specialist
- Corrective Action Planning
- Patient Services
- Medical Laboratory Procedures
- Data Collection
- Adaptable
- Clinical Training
- Acute and rehabilitative care
- Blood Glucose Monitoring
- Blood Glucose Testing
- Phlebotomy Techniques
- EKG Interpretation
- Infection prevention
- Healthy meal preparation
- Qualified in patient transport
- Mobility assistance aptitude
- Time Management
- CPR Certification
- HIPAA Compliance
- Patient-focused care
- Certified in CPR/AED
- Recording vital signs
- Basic Life Support
- Calm Under Stress
- Empathy and Compassionate Care
- Electronic Charting
- Patient Care Technician
- Clinical Documentation
- Supporting personal needs
- Blood Sugar Monitoring
- Patient Care Technician/Assistant
- Client documentation
Certification
- AED Certification, The American Heart Association
- Medical Assistant
- Currently enrolled in ASPIN CHW certification training program.
Accomplishments
- Surrogate Mother I had the incredible honor of becoming a surrogate mother, helping a beautiful family bring a baby into the world and start their journey of parenthood. This profound experience allowed me to contribute to something truly meaningful, using my ability to carry healthy pregnancies to make a significant impact on another family’s life. I am proud to say that I will soon complete their family with another baby, an achievement that makes me feel like a true superwoman. Being entrusted with such a precious role is a testament to my commitment, empathy, and dedication to helping others in extraordinary ways.
Languages
English
Timeline
PCT (Patient Care Technician)
Community Health Network-Indianapolis, IN
10.2022 - 03.2024
Medical Assistant
IU NORTH HOSPITAL/IU SAXONY FISHERS -Maxim Health Care-Fishers, IN
01.2022 - 03.2023
Medical Assistant -Nursing Facility
My Mobile Healthcare-Indianapolis, IN
01.2021 - 10.2021
COVID-19 Testing Site Manager
Texas Covid
05.2019 - 04.2020
Medical Assistant
Fishers Urgent Care-Fishers, IN
01.2019 - 12.2022
Medical Assistant
IU Health Physcians-Indianapolis, IN
12.2016 - 12.2020
Customer Service Representative
Xerox
01.2015 - 12.2016
Customer Service Representative
Stericycle Indianapolis
01.2014 - 01.2015
- AED Certification, The American Heart Association
- Medical Assistant
- Currently enrolled in ASPIN CHW certification training program.
High school diploma - General Studies
Graduation Alliance
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offStock Options / Equity / Profit SharingPaid sick leaveSimilar Profiles
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