Markiasha Young

Obtain patient medical history and demographics, medical information, allergies, and symptoms; document vital signs, administer immunizations, and monitor patients for reactions. urinalysis and finger sticks, perform EKG’s, assist with routine checks, and diagnostic testing, perform suture removals & dressing changes. I independently organize my patient workload. based upon priorities and order of importance to meet deadlines and to ensure compliance with Processes, regulations, guidelines, and standard operating procedures. Processed incoming patient secure messaging through patient portal, participate in team huddles and Team meetings in order to manage, plan, and resolve patient-related issues/problems.

My role as a Scheduler/Coordinator for the Innovage in-home company is to schedule, cancel, and reschedule patient appointments. I managed patient systems to verify and validate accuracy and resolve issues; evaluated patient information and clinic schedule lists to determine whether the patient. Requires an immediate appointment, and informed team members about shared patients. Requires an immediate appointment; I coordinated administrative functions relating to emergency and non-emergency transfers to other appointment types based on the patient's needs. I have advanced knowledge of policies and procedures associated with. Interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient. Flow, and patient support care administrative functions to include, but not limited to, appointment.cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. I coordinated with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and make. adjustments as necessary. I also develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, and other agencies. I have the ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. I prepare reports using SharePoint in various formats and present data to various organizational levels, as well as resolving patient concerns. I demonstrate advanced knowledge of technical health.

Obtained patient medical history and demographics, medical information, allergies and symptoms, document vital signs, administer immunizations and monitor patients for reactions, educated patients and families on diagnoses, treatments and expected outcomes. Assisted with

routine checks, and diagnostic testing, performed suture removal & dressing changes. Obtained

blood specimens by performing venipunctures and finger sticks. Coordinated referrals with specialists and insurance companies and confirmed dates/times with patient, organized my patient workload based upon priorities and order of importance to meet deadlines and to ensure

compliance with processes, regulations, guidelines, and standard operating procedures. I prepared written instructions to notify patients of lab results via patient portal, also followed up with a phone call directly with the patient in case there were any follow up questions, processed

incoming patient secure messaging through the medical associate plus patient portal, participated in team huddles and team meetings to collaborate and communicate with medical clinicians across multiple disciplines in-order-to manage, plan, and to resolve patient related issues/problems. Identified incomplete encounters and communicated my findings with the

Respective providers are responsible for entering accurate, real-time information into patients' records. electronic medical record, monitored pre-appointment information and requirements to assure the disciplinary team was ready for patient visits and procedures. I evaluated patient information and clinic schedule lists to determine if/when it is deemed necessary to schedule a patient for an immediate appointment versus if the appointment is appropriately scheduled. I answered

questions and provided training guidance to the newly hired Medical Assistants related to the Medical Associates Plus guidelines and procedures also monitored and made work assignments, resolved daily workplace issues as well as maintained efficient work workflow, ensured that all areas within my direct responsibility had adequate coverage, ensure accurate and timely scheduling/rescheduling of appointments. Utilized the Medical Associates Plus systems to schedule/reschedule appointments across multiple clinics. Also coordinated with the patient care team to review clinic/appointment availability also to ensure that clinic schedules were closely

monitored to support the needs of the clinic and adjust as necessary. Verified 3rd party insurance and made the required updates in the electronic system accordingly. Also interpreted providers notes to provide explanations to patients.