Markice Hudson
Berwyn,IL
Summary
Experienced Operations Manager adept at optimizing efficiency, reducing costs, and improving employee performance through strategic planning, resource allocation, and effective leadership. Proficient in budget management, quality standards implementation, and fostering innovation. Strong communicator and team builder committed to driving results.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Magnolia Capital
Chicago, IL
02.2022 - Current
- Assist in managing a portfolio of 600 Single Family Rental Homes, encompassing various responsibilities including maintenance oversight, the coordination of move-in/move-out processes, the management of HOA/Village violation, and the navigation of eviction and collection procedures.
- Manage tenant inquiries regarding maintenance matters and work to promptly resolve them.
- Ensure precise documentation of all tenant account transactions, encompassing rent payments, late charges, and outstanding balances.
- Resolve tenant disputes through effective communication and in-depth understanding of lease agreements.
Concierge Manager
NEMA Chicago
Chicago, IL
02.2021 - 02.2022
- Managed the day-to-day operations of the concierge desk, including staffing, scheduling, and training of concierge staff.
- Collaborated with property management and security to ensure resident safety through implementing and enforcing security protocols, emergency procedures, and access control measures.
- Acted as main liaison between residents and management, keeping residents informed via newsletters, emails, and bulletin boards about property updates, events, and services.
- Identified and implemented improvements to enhance resident experience and property amenities, collaborating with management on upgrades and new offerings to meet resident expectations.
Assistant Housekeeping Manager
Chicago Marriott O'Hare
Chicago, IL
11.2019 - 08.2020
- Supervised team of 30 employees in hotel with occupancy of 470 rooms to ensure that all guest rooms and hotel facilities were well maintained according to brand standards
- Facilitated ongoing training and development initiatives for housekeeping staff to support skill enhancement, job knowledge, and overall performance.
- Assisted in preparing and overseeing the housekeeping budget, including labor costs, supplies, and equipment expenses. Monitored department spending and implemented ways to cut costs and improve efficiency while maintaining service quality.
Lead Front Desk Agent
Chicago Marriott O'Hare Suites
Rosemont, IL
09.2018 - 11.2019
- Assisted customers with check-in and check-out procedures, including confirming reservations and room assignments.
- Supervised daily operations of hotel front desk in absence of manager.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Established rapport with Contacted housekeeping services and maintenance personnel regarding guest room satisfaction.
Assistant Front Office Manager
Park Hyatt Chicago
Chicago, IL
06.2017 - 08.2018
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Supervised night audit process including reviewing reports for accuracy.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Lead Housekeeping Supervisor
Park Hyatt Chicago
Chicago, IL
07.2016 - 06.2017
- Implemented organizational structure for team by coaching, creating checklists and innovative strategies to improve overall guest experience
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Organized weekly meetings with team members to discuss goals, updates, concerns.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Education
High School Diploma -
Oak Park And River Forest High School
Oak Park, IL06-2006
Skills
- Training and Mentoring
- Operations Management
- Workflow Optimization
- Guest Relations Management
Timeline
Assistant Property Manager
Magnolia Capital
02.2022 - Current
Concierge Manager
NEMA Chicago
02.2021 - 02.2022
Assistant Housekeeping Manager
Chicago Marriott O'Hare
11.2019 - 08.2020
Lead Front Desk Agent
Chicago Marriott O'Hare Suites
09.2018 - 11.2019
Assistant Front Office Manager
Park Hyatt Chicago
06.2017 - 08.2018
Lead Housekeeping Supervisor
Park Hyatt Chicago
07.2016 - 06.2017
High School Diploma -
Oak Park And River Forest High School
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