MARKICIA HUDSON
Sumter,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Medical Claims Processor
Blue Cross Blue Shield Of South Carolina
09.2021 - 07.2023
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
- Paid or denied medical claims based upon established claims processing criteria.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
Federal Tax Payment Agent- Escalations
Electronic Federal Tax Payment System
09.2020 - 09.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of online services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed federal tax payments constantly and in a timely manner
Office Receptionist
Glasser And Glasser Law Firm
01.2020 - 08.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
Debt Collector Agent
Portfolio Recovery Associates
10.2017 - 12.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Education
Diploma -
Crestwood High School
Sumter, SC06.2010
Skills
- Microsoft Dynamics
- Electronic Health Records
- Benefits Guidelines
- Personal Data Evaluation
- Form Preparation
- Insurance Coverage Limits
- Insurance Claims
- HIPAA
- Past Due Balance Management
- Data Entry Software
- Electronic Claims Processing
- Telephone Etiquette
- Customer Service
- Microsoft Office
Timeline
Medical Claims Processor
Blue Cross Blue Shield Of South Carolina
09.2021 - 07.2023
Federal Tax Payment Agent- Escalations
Electronic Federal Tax Payment System
09.2020 - 09.2021
Office Receptionist
Glasser And Glasser Law Firm
01.2020 - 08.2020
Debt Collector Agent
Portfolio Recovery Associates
10.2017 - 12.2019
Diploma -
Crestwood High School
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