Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markida Miles

Memphis,TN

Summary

Hardworking care giver focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

2021
2021
years of professional experience

Work History

Customer Service Representative Quality Specialist

TSI Transworld Systems Incorporated
2022 - 2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.

Customer Service Representative Team Lead

Paramount/TSI Transworld Systems
2020 - 2022
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.

Care giver

Helping Hands
01.2016 - 05.2020
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Collaborated well with team members to carry out daily assignments and achieve team targets.

Secretary

Greenville Trucking
03.2007 - 11.2016
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.
  • Maintained payroll accuracy by tracking time, calculating extras such as commission and updating forms.
  • Troubleshot problems with office equipment and software to help staff stay productive and on-task.
  • Organized conferences and special events, including setting up the catering and preparing all supporting materials.
  • Supported [Job titles] by handling day-to-day needs and special projects with good multitasking and research skills.
  • Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
  • Met targets consistently by working hard and with strong attention to detail.
  • Satisfied customers by delivering speedy and expert service for all [Type] needs.

Care giver

Pittman's farm
04.2001 - 05.2011
  • Carried out high-quality [Type] work with little oversight.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • Satisfied customers every day with fast, friendly, and knowledgeable support for [Type] needs.

Cashier/ Supervisor

Pete's Restaurant
01.1998 - 03.2001
  • Engaged customers and built connections using a positive, upbeat attitude.
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge.

Education

High School Diploma - undefined

Hirsch Metropolitan High
Chicago, IL
05.1998

Skills

  • Problem-solving
  • Verbal communication
  • Multitasking
  • Attention to detail
  • Proven leader

Timeline

Care giver

Helping Hands
01.2016 - 05.2020

Secretary

Greenville Trucking
03.2007 - 11.2016

Care giver

Pittman's farm
04.2001 - 05.2011

Cashier/ Supervisor

Pete's Restaurant
01.1998 - 03.2001

High School Diploma - undefined

Hirsch Metropolitan High

Customer Service Representative Quality Specialist

TSI Transworld Systems Incorporated
2022 - 2025

Customer Service Representative Team Lead

Paramount/TSI Transworld Systems
2020 - 2022

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Markida Miles