Markida I. Smith
Dayton
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
11
11
years of professional experience
Work History
Manager, Customer Care
Elevance Health
Mason
12.2023 - Current
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced team morale and retention through recognition programs and career development opportunities.
CEO/Director of Operations
LA Beautymarks, LLC DBA The Beauty Bar
Huber Heights
11.2019 - 03.2025
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Implemented strong hiring and training techniques to promote team cohesiveness, and streamline overall workflow.
- Managed financial, operational, and human resources to optimize business performance.
- Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
- Developed marketing strategies to promote the organization's mission throughout the community.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Overseen the daily operations, and ensured compliance with applicable laws and regulations.
Vendor Oversight Manager
Caresource Health Plan
Dayton
08.2018 - 10.2019
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Researched and evaluated new potential vendors to determine the best fits for the company's needs and to identify cost-saving opportunities.
- Tracked and assessed contract performance metrics, and reported issues or non-compliance to appropriate stakeholders.
- Responded to emergency situations and provided support to promote client safety and well-being.
- Created reports summarizing key metrics related to vendor activities.
- Assisted in the development of policies and procedures related to vendor oversight.
- Collaborated with cross-functional teams to ensure successful execution of vendor projects.
- Managed day-to-day communications with multiple vendors simultaneously.
- Performed periodic audits of vendors' activities to ensure contractual obligations were met.
Team Lead
Caresource Health Plan
Dayton
04.2014 - 06.2018
- Monitored over 75 team members' performance, time and attendance, and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in the annual plan to inform employees of expectations and deliverables.
- Created and implemented new processes and procedures to streamline operations, resulting in a smooth-running process for missing provider payments.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached over 112 team members in the techniques necessary to complete job tasks.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Education
Master Of Business Administration - Healthcare Administration
Indiana Wesleyan University
Marion, IN01-2022
Bachelor Of Business Administration - Human Resources Management
Indiana Wesleyan University
Marion, Indiana2016
Skills
- Customer service
- Team building
- Performance management
- Operational strategy
- Regulatory compliance
- Conflict resolution
- Process improvement
- Vendor management
- Leadership development
- Decision-making
- Cross-functional teamwork
- Inventory management
- Clear communication
- Strategic planning
- Marketing
- Recruiting and interviewing
- Staff training and development
- Risk management
- Positive attitude
References
References available upon request.
Timeline
Manager, Customer Care
Elevance Health
12.2023 - Current
CEO/Director of Operations
LA Beautymarks, LLC DBA The Beauty Bar
11.2019 - 03.2025
Vendor Oversight Manager
Caresource Health Plan
08.2018 - 10.2019
Team Lead
Caresource Health Plan
04.2014 - 06.2018
Master Of Business Administration - Healthcare Administration
Indiana Wesleyan University
Bachelor Of Business Administration - Human Resources Management
Indiana Wesleyan University
Similar Profiles
Brittany OwensBrittany Owens
Customer Service Representative at Elevance HealthCustomer Service Representative at Elevance Health
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health
Rachael LeeRachael Lee
Customer Service Representative III at Elevance HealthCustomer Service Representative III at Elevance Health
Rikki RamirezRikki Ramirez
Prior Authorization Specialist at Elevance HealthPrior Authorization Specialist at Elevance Health
Sinai Payton-BellSinai Payton-Bell
Patient Care Technician at Premier HealthPatient Care Technician at Premier Health