Markie Camp
Monticello,IA
Summary
Persuasive telemarketer with background in effectively communicating products and services over the phone. Skilled in customer engagement, handling objections, and closing sales. Demonstrated ability to build rapport quickly, leading to increased customer satisfaction and repeat business. Adapted strategies based on client feedback to improve call scripts, resulting in enhanced communication effectiveness. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
7
7
years of professional experience
Work History
Outbound Caller
Ruffalo Noel Levitz, LLC
Cedar Rapids, IA
06.2018 - 10.2025
- Developed new leads each day at or above quotas.
- Remained up-to-date on changes in relevant industry regulations and standards.
- Conducted follow-up calls with existing clients to ensure satisfaction with product and service.
- Followed up on sales leads through outbound calling.
- Communicated effectively with customers via phone, email, and text messages.
- Researched and resolved customer complaints in a timely manner.
- Adhered strictly to company policies and procedures when engaging with customers.
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Achieved established sales targets by generating new customer accounts.
- Provided excellent customer service to maintain high levels of customer satisfaction.
- Documented sales call data in company software.
- Updated customer information in the database accurately.
- Called potential clients to follow up on purchase and contracts.
- Maintained accurate records of customer interactions in the company database.
- Answered customer inquiries regarding products and services.
- Collaborated with new customers to give details about company offerings.
- Listened attentively and responded appropriately to customer concerns or requests.
Sign Language Interpreter
Hands Up Communications
Cedar Rapids, IA
03.2020 - 04.2022
- Ensured accuracy when translating complex concepts or technical terminology related to various subjects.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted spoken language into sign language and vice versa accurately and quickly to facilitate communication between deaf and non-deaf parties.
- Observed nonverbal cues to ensure understanding was achieved by all parties involved in the conversation.
- Checked original sources or authors to confirm translations retained meaning and intent.
- Compiled background information on content and context of translations for intended audience.
- Supported colleagues by providing assistance when needed during difficult assignments or challenging scenarios.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Attended workshops and seminars related to interpreting skills development in order to stay up-to-date on best practices within the field.
- Monitored progress made by students over time via regularly scheduled assessment tests.
- Developed strong relationships with clients through active listening and engaging conversations during sessions.
- Researched new techniques related to sign language interpretation and incorporated them into daily practice where applicable.
- Completed professional development courses to improve field knowledge and advance interpretation abilities.
- Conducted sign language interpretation for deaf clients.
- Adjusted translations to students' cognitive level and collaborated with other educational team members as necessary.
- Maintained neutrality while interpreting and refrained from expressing personal opinions or inserting oneself into conversations.
DSP
Systems Unlimited
Monticello, IA
09.2019 - 01.2020
- I worked with mentally and physically disabled people
- I helped clients with daily tasks.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients get in and out of beds and wheelchairs.
- passed medication
- Recorded client status progress and challenges in logbooks and reports.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
Anamosa High School
Anamosa, IA05-2009
Skills
- Call center experience
- Language proficiency
- Script adherence
- Goal oriented
- CRM software
- Persuasion techniques
- Customer relationship building
- Email etiquette
- Outbound sales
Affiliations
- Mother of 5 children
- Over came a brain tumor
- Patient during all parts of my life
References
References available upon request.
Timeline
Sign Language Interpreter
Hands Up Communications
03.2020 - 04.2022
DSP
Systems Unlimited
09.2019 - 01.2020
Outbound Caller
Ruffalo Noel Levitz, LLC
06.2018 - 10.2025
High School Diploma -
Anamosa High School
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