Markie Olsen
Jacksonville,FL
Summary
Dynamic Office Administrator with a proven track record at Pro Care Lawn and Pest, enhancing office efficiency and customer satisfaction. Excelled in administrative support, database entry, and fostering strong relationships, achieving a significant increase in team productivity. Skilled in time management and verbal communication, adept at prioritizing tasks and streamlining operations for optimal results.
Overview
8
8
years of professional experience
Work History
Office Administrator
Pro Care Lawn and Pest
09.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Established team priorities, maintained schedules and monitored performance.
Office Assistant
Floaters
01.2019 - 09.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
Relocation Sales Specialist
ADT
02.2018 - 01.2019
- Helped moving customers cancel their accounts. After, selling them the value of our service to buy a new system at their new residence.
- Delivered informative presentations over the phone to prospective clients, showcasing the company''s expertise in handling complex relocations.
- Strengthened relationships with existing clients through consistent follow-ups and ongoing support during the relocation process.
- Assisted in training new sales specialists on company protocols and best practices for achieving optimal results in the field of relocation management.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Server
Sliders Seafood Grille
08.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Some College - Business Management
Florida State College At Jacksonville
Jacksonville, FL05.2025
High School Diploma -
Leeds High School
Leeds, AL08.2012
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Verbal Communication
- Mail handling
- Scheduling appointments
- Word Processing
- Supply Inventory
- Business Administration
- Expense Reporting
- Project Management
- Customer Service
- Performance reviewing
Timeline
Office Administrator
Pro Care Lawn and Pest
09.2022 - Current
Office Assistant
Floaters
01.2019 - 09.2022
Relocation Sales Specialist
ADT
02.2018 - 01.2019
Server
Sliders Seafood Grille
08.2016 - 01.2018
Some College - Business Management
Florida State College At Jacksonville
High School Diploma -
Leeds High School
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