Markie Pounds

Tony's Firehouse

12.2024 - Current

Provided exceptional customer service by promptly addressing guest inquiries and concerns.
Assisted in setting up dining areas, ensuring cleanliness and organization before service.
Collaborated with kitchen staff to accurately communicate orders and dietary restrictions.
Demonstrated adaptability by quickly learning menu items and daily specials for guest recommendations.
Supported team members during busy shifts, maintaining efficiency and positive atmosphere.
Maintained accurate cash handling procedures during transactions at the point of sale system.
Participated in training sessions to enhance knowledge of food safety and hygiene standards.
Contributed to a welcoming environment by greeting guests warmly upon arrival and seating them efficiently.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.