Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markie Ramsdell

Helena

Summary

Dynamic banking professional with extensive experience at Akwesasne Mohawk Casino Resort and North Country Savings Bank. Proven expertise in cash transaction processing and exceptional customer service, consistently achieving accuracy in financial records. Skilled in relationship building, fostering trust, and enhancing customer satisfaction through effective communication and problem resolution.

Overview

7
7
years of professional experience

Work History

Cage Banker

Akwesasne Mohawk Casino Resort
03.2023 - Current
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Counted, verified and handled bank deposits and armored car transactions.

Bank Teller

North Country Savings Bank
02.2018 - 03.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Educated customers on use of banking website and mobile apps.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

High School Diploma -

St. Lawrence Central
Brasher Falls, NY
06-2011

Skills

  • Customer service
  • Cash transaction processing
  • Creative thinking
  • Cash flow management
  • Relationship building
  • Customer understanding

Timeline

Cage Banker

Akwesasne Mohawk Casino Resort
03.2023 - Current

Bank Teller

North Country Savings Bank
02.2018 - 03.2023

High School Diploma -

St. Lawrence Central

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