Markiea Thurmond
Summary
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE and CUSTOMER SERVICE skills to benefit mutual growth and success. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Versatile CRS2 with exceptional success at leading both businesses and individuals into unprecedented financial growth. Expands and allocates business assets for maximum profit and meets needs of individuals via expert insights into current and future performance of stocks and bonds. Researches tirelessly using latest technology and decisively guides clients in financially sound directions.
Overview
19
19
years of professional experience
Work History
Customer Support Rep 2
Waterloo Fiber (City of Waterloo)
01.2024 - Current
- I am a customer support specialist, also known as a customer service specialist
- I help customers with issues related to a company's products or services
- They may work with customers in person, via email, phone, or online chat
- My responsibilities may include: Responding to customer inquiries, Resolving issues, Supporting customers, Maintaining records, Collaborating, Reporting
Branch Manager
People Ready
05.2017 - Current
- I am currently a Staffing Specialist for one of the largest staffing agencies in the United States and Canada
- My parent company is TrueBlue
- I currently staff temp associates through different companies in my local area, and all around the state of Iowa
- I also maintain sales and marketing for our local office
- I oversee maintaining scheduling for the TA's as well as payroll, invoicing, billing disputes and much more
- I also do interviews and onboarding of new associates and disciplinary actions as necessary
- I conduct and maintain safety records throughout the Cedar Falls office for all safety compliance to maintain a safe place for our associates to work.
Manufacturing, Assembler/ Materials Handler, (storage and retrieval), and Shipping and Handling
JOHN DEERE
05.2010 - 02.2022
- I started in 2010 doing assembly, and I have progressed in the company
- I have done several jobs for my current company, but my current position is Material Storage and Retrieval and shipping and receiving
- I have been in my position for the last 2 years with my current company
- I have gained a vast amount of knowledge at my current job position.
Processing Tech II
Mercy One
12.2019 - 02.2020
- I did equipment sterilization form surgical and medical equipment
- I was taught to put surgical tools together per their recipe card for each surgical procedure
- I also worked and maintained the auto clave and the dirty room
- I spent time gathering and pulling material for surgeries scheduled the next day.
Customer Service Associate
Kwik Star
02.2014 - 08.2014
- I temporarily worked for Kwik Star doing register and customer service
- I did cash handling, stocking, and inventory and waited on customers to their every need
- It was a temporary job, and I enjoyed it.
Supervisor
Midwest Provisions Inc.
08.2008 - 05.2010
- I oversaw twenty-five employees in a food service business
- Supervised and provided leadership, coaching, guidance, training and staff development; interviews and selected unit employees; plans and evaluated employee performance; counseled and disciplined employees as necessary; recommended termination when appropriate; and monitored time and attendance of subordinates and did payroll as well.
Workforce Analyst
PRC (Access Direct Systems, Inc.)
06.2005 - 08.2008
- Helped in forecasting production hours on the call floor to help develop plans and implement new or revised product launches
- Help to achieve departmental manpower task reduction objective through ongoing efficiencies and continued improvements
- I also traveled in and out of state to train subordinate staff in planning, problem solving to be able to provide onsite call forecasting in every site
- I also had to enforce all call policies and procedures developed by the company as well as federal policies developed by the Government.
Education
Business Management -
Upper Iowa University
Waterloo, Iowa05.2013
Skills
- Customer Success Management
- Complaint Handling
- Report Generation
- Data Management
- Customer service excellence
- Incoming Call Management
- Data Recovery
- User Training
- Account Administration
- Supply Management
- Tracking and Documentation
- Adaptability and Flexibility
- Auditing Service Requests
- Funds distribution
- Account Reconciliation
- Auditing
- Accounting assistance
- Data Analysis
- Budget support
- Bookkeeping
- Report creation
- Microsoft Excel
- Documentation skills
- Compiling Data
- Flexible team player
- Strong Organization
- Adobe Software
- Quickbooks
- Forecasting trends
- MS Office Suite
Timeline
Customer Support Rep 2
Waterloo Fiber (City of Waterloo)
01.2024 - Current
Processing Tech II
Mercy One
12.2019 - 02.2020
Branch Manager
People Ready
05.2017 - Current
Customer Service Associate
Kwik Star
02.2014 - 08.2014
Manufacturing, Assembler/ Materials Handler, (storage and retrieval), and Shipping and Handling
JOHN DEERE
05.2010 - 02.2022
Supervisor
Midwest Provisions Inc.
08.2008 - 05.2010
Workforce Analyst
PRC (Access Direct Systems, Inc.)
06.2005 - 08.2008
Business Management -
Upper Iowa University
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