Markiera Ware
Washington,DC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Howard University Hospital
06.2023 - 02.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Processed patient bills and payments, double checking information for accuracy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Front Desk Receptionist/Medical Filing Clerk
Gayle-MastriFridling Dermatology
03.2014 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained/Organized and prepared Medical records upon request.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Kingman Academy
Washington, DC06.2016
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient Scheduling
- Medical Records Maintenance
- Patient data confidentiality
- Appointment Setting
- Insurance Verification
- Critical Thinking
- Time Management
- Collaboration and Teamwork
- Medical Terminology
- Documentation and Recordkeeping
- Supply Ordering
- Problem-Solving
- Adaptable and Flexible
- Organization and Time Management
Timeline
Unit Secretary
Howard University Hospital
06.2023 - 02.2024
Front Desk Receptionist/Medical Filing Clerk
Gayle-MastriFridling Dermatology
03.2014 - 05.2023
High School Diploma -
Kingman Academy