Markiesha Davis
Vallejo,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Bay Alarm
08.2022 - Current
- Maintain operational standards to ensure inventory, revenue, promotions, displays and store environment for all customers
- Drive marketing efforts using avenues like social media, networking and outside events
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Navigated complex software systems to efficiently access and update customer information during calls.
- Maintained up-to-date knowledge of product and service changes also keeping the database up to date.
- Took 40-45 calls a day totaling 800-850 calls monthly.
Assistant Store Manager
T-Mobile
07.2017 - 06.2022
- Maintain operational standards to ensure inventory, revenue, promotions, displays and store environment for all customers
- Drive marketing efforts using avenues like social media, networking and outside events
- Helped correct any issues with meals.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
Metro by T-Mobile
01.2010 - 06.2017
- Assisted customers by answering questions and fulfilling requests
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Medical Administrative Assisitant -
CARRINGTON COLLEGE
Pleasant Hill, CA08.2024
High School Diploma -
John F. Kennedy High School
Richmond, CA01.2008
Skills
- Leadership abilities
- Efficient customer service
- Call Center Customer Service
- Appointment Scheduling
- Multitasking and Organization
- HIPAA Compliance Knowledge
- Patient Registration
- Medical Insurance
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Customer Service Operator
Bay Alarm
08.2022 - Current
Assistant Store Manager
T-Mobile
07.2017 - 06.2022
Sales Associate
Metro by T-Mobile
01.2010 - 06.2017
Medical Administrative Assisitant -
CARRINGTON COLLEGE
High School Diploma -
John F. Kennedy High School
- CMAA - Certified Medical Administrative Assistant
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