Markimeyon Fluellen
Allen
Summary
Dedicated professional with experience at Gracia Home Healthcare, excelling in medication management and patient support. Proven ability to enhance customer engagement and resolve conflicts effectively, leading to increased client satisfaction. Strong communicator and problem solver, committed to fostering positive relationships and promoting independence in clients.
Overview
16
16
years of professional experience
Work History
Caregiver/Personal Care Assistant
Gracia Home Healthcare
09.2015 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Technical Support Representative
Telvista Call Center
03.2012 - 01.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Customer Service Representative
Greyhound Lines, Inc.
01.2010 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Telephone Sales Agent
Sprint
01.2007 - 01.2010
- Led customers through smooth sales processes.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Guided customers through plan selection by explaining benefits, costs and restrictions of each option.
Photo Technician/Cashier
Walmart
03.2005 - 01.2007
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Dallas Can Academy Charter
Dallas, TXSkills
- Medication Management
- Patient Support
- Customer Engagement
- Effective Communication
- Problem solving
- Conflict Management
- Effective Relationship Building
Timeline
Caregiver/Personal Care Assistant
Gracia Home Healthcare
09.2015 - 04.2021
Technical Support Representative
Telvista Call Center
03.2012 - 01.2013
Customer Service Representative
Greyhound Lines, Inc.
01.2010 - 01.2012
Telephone Sales Agent
Sprint
01.2007 - 01.2010
Photo Technician/Cashier
Walmart
03.2005 - 01.2007
High School Diploma -
Dallas Can Academy Charter
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