Markina Owens

• Coached employees through day-to-day work and complex problems.
• Engineers’ contractual implementation of all Transportation construction projects for GA District 1 (21 counties)
• Allocates advanced level professional support in one or more of the following areas: OMAT, maintenance, construction, intermodal, planning, utilities, surveying, environmental or traffic
• Manages and documents all aspects of contracts related to a portfolio of 200+ projects
• Ensures compliance with contract terms and conditions including reporting requirements
• Creditably communicates in written form, including contract changes, internal and external correspondence, and reports, expressing ideas and facts orally to co-workers and contractors
• Dissects problems by gathering, interpreting, and evaluating information to determine its accuracy and relevance, then using sound judgment to generate and evaluate alternatives and recommend solution
• Requests additional funding through proper State channel if/when highway construction projects have experienced overrun and exceeded their funding.
• Takes lead role in communicating/complying with contracting agencies contract manager for local, state and federal contracts.
• Participate in conference calls, meetings, conferences; participate in quality improvement processes; oversee and complete updates of Contract and Procurement policies and procedures; provide technical assistance internally and externally, as needed.
• Trains new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
• Assesses risks and uncertainties to identify potential challenges and prepare contingency plans.
• Checks payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Utilizes financial software to prepare consolidated financial statements.
• Implemented and regularly reviews financial controls to generate accurate and reliable financial data.
• Works with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Completes physical inventory counts each month.
• Audits and corrects discrepancies in inventory numbers.
• Maintains and organizes inventory receipts and processed changes to reduce process lags.

• Developed, compiled and presented cost estimates for multiple projects.
• Developed detailed cost estimates and communicated with stakeholders on cost drivers and value engineering opportunities.
• Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
• Identified areas for cost saving to help increase profitability and lower client costs.
• Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
• Prepared material orders to complete projects on time and within budget.
• Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
• Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
• Attended project meetings to provide updates and insights on project costs.
• Conducted site visits to gather information and data on project locations, infrastructures and conditions.
• Evaluated subcontractor bids to obtain best value for projects.
• Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted development and implementation of new administrative procedures.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Performed research to collect and record industry data.
• Transcribed and organized information to assist in preparing speeches and presentations.

*Unemployed Due to COVID illness and recovery.*

• Managed a complex contracts administration workload comprised of federal agencies and prime contractors engaged in federal projects.
• Managed the organization’s financial requirements, human capital resources, and technical components to measure operational capabilities, which directly impacted 50+ employees’ training and development leading to a 95% employee retention.
• Researched and analyzed legislation, regulations, policies, and/or methods used in contracting (e.g., Federal Acquisition Regulation); and evaluating the cost/price elements of contracts.
• Extensive understanding and knowable application of FAR/DFAR requirements, GSA contracting, and large systems integrator terms and conditions.
• Accurately maintained records in contract management system.
• Negotiated settlements for changes, approved contract payments, assessed liquidated or actual damages for nonperformance, issued show cause or cure notices, terminated contracts for default or convenience, etc.
• Reviewed expense reports to ensure compliance with the Federal Acquisition Regulation (FAR)
• Supported FAR-compliant indirect cost rate audits
• Sets up new projects and updates project information in accounting software (Deltek).
• Coordinated with federal compliance entities such as DCMA, DCAA, SBA, DSS, as required.
• Applied competent negotiation and administration skills related to all aspects of federal contracting.
• Drafted contract documents
• Reviewed requests for proposals (RFPs) for compliance with terms and conditions
• Supported development of pricing proposals
• Maintained historical contract information
• Administered business insurance
• Administered multiple state and federal business registrations and certifications
• Performed ad hoc assignments involving analysis, reporting, and research as requested
• Reviewed technical scopes of work in relationship to contract terms and conditions and identify areas of risk.
• Reviewed various agreements including statements of work, service agreements, quotes, proposals, and supply agreements to identify and/or implement active contracts for services performed.
• Reported trends in program operations (performance, production, quality, and resource allocation).
• Controlled the organization's contract activity and served as the Point of Contact between the organization and servicing Contract Office, assisting managers with technical expertise in developing statements of work for coordinating with the regional or servicing Contract Office.
• Executed risk management assessment of a company (years in business, operational procedures, past performance, and financial strength) to determine performance potential.
• Owned and managed the execution of schedules and delivery of Operations credit projects and ensured project deliverables met key business objectives.
• Procured necessary permits, approvals, and other regulatory prerequisites for both Federal and State compliance.
• Designed, implemented, and maintained risk-based surveillance program and assessment plan to monitor quality assurance.
• Participated in technical evaluation panels for new contracts.
• Managed the monthly receipt and acceptance progress, inspected and accepted deliverables, attended status meetings and performed all duties as assigned.
• Identified opportunities for process improvements through analysis of process measurement data.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Multitasked to handle diverse customer needs, prioritizing tasks to keep up with challenging deadlines.
• Resolved concerns with products or services to help with retention and drive sales.
• Provided primary customer support to internal and external customers.
• Leveraged consultative approach to gather customer details and technical data.
• Updated account information to maintain customer records.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Offered assistance in implementing and developing training programs.
• Maximized productivity by supervising, mentoring and scheduling team of customer support personnel to meet organizational and operational objectives.
• Monitored incoming contracts and service agreements for correct pricing and information.