MARKIOUS F. HOLLAND
People Leader
Dallas,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor/Culture Ambassador
COMCAST BUSINESS SERVICES
SMYRNA, GA
06.2012 - Current
- Achieved results by working with staff to meet established targets
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Enhance department engagement, improve performance, and encourage an positive workplace culture using various communications channels and personality
- Partnered with Talent Acquisition to created career development roadshows, promote organizational department knowledge and career improvement, across departments
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Fostered positive work environment through comprehensive employee relations program.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
LEAD COORDINATOR
COMCAST BUSINESS SERVICES
SMYRNA, GA
05.2011 - 06.2012
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Partnered with construction teams to define pre-construction requirements and collaborated with Business Development to establish project deliverables and target metrics
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported evaluation of new products and provided feedback to marketing and sales
- Kept high average of performance evaluations
BUSINESS SERVICE COORDINATOR
Comcast
Tupelo, United States
03.2008 - 05.2011
- Developed mechanisms to continuously improve business unit performance, implementing quarterly evaluations and establishing benchmarks for success.
- Identified customer needs and potential concerns, establishing constructive approaches to expanding offerings.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized, sorted, and checked input data against original documents
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports
- Completed data entry tasks with accuracy and efficiency
- Developed data entry policies and procedures in compliance with company standards
MARKETING ASSISTANT
Comcast
Tupelo, United States
06.2005 - 03.2008
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created and distributed surveys for data collection and analysis
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals
- Created engaging content for Pinterest, Facebook, and Instagram
Education
Bachelor of Arts - Human Resources Management
UNIVERSITY of ARIZONA GLOBAL
Arizona 08.2019 - 01.2023
Skills
Change Management
Staff training and development
Strategic planning
HRIS
Performance Management
Cultural Awareness
Salesforce
Timeline
Bachelor of Arts - Human Resources Management
UNIVERSITY of ARIZONA GLOBAL
08.2019 - 01.2023
Supervisor/Culture Ambassador
COMCAST BUSINESS SERVICES
06.2012 - Current
LEAD COORDINATOR
COMCAST BUSINESS SERVICES
05.2011 - 06.2012
BUSINESS SERVICE COORDINATOR
Comcast
03.2008 - 05.2011
MARKETING ASSISTANT
Comcast
06.2005 - 03.2008