Summary
Overview
Work History
Education
Skills
Timeline
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MARKISA BRICE

San Diego,US

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills developed at Pechanga Resort and Casino across diverse roles. Proven track record of enhancing guest experiences through effective communication and strategic upselling techniques. Highly organized and adept at maintaining confidentiality, ensuring seamless support in fast-paced environments. Committed to delivering excellence in every interaction while fostering lasting relationships with clients and colleagues.

Overview

18
18
years of professional experience

Work History

Cocktail Server/ Bartender

Pechanga Resort and Casino
09.2023 - Current
  • Deliver exceptional service as Cocktail Server, enhancing guest experiences through attentive care and efficient beverage service at Pechanga Resort and Casino
  • Maximize beverage sales through upselling techniques and product knowledge, contributing to increased revenue
  • Maintain impeccable hygiene and presentation standards, ensuring compliance with health regulations and upholding Pechanga's reputation for excellence
  • Developed positive relationships with regulars by remembering their preferences for drinks or food items.

Personal Assistant

Angela Gibson
01.2022 - 01.2023
  • Provided exceptional support in personal and professional matters, maintained confidentiality, and demonstrated adaptability in a dynamic work environment

Adjudicator

Nevada Pandemic Unemployment
10.2020 - 05.2022
  • Displayed absolute discretion at handling confidential information
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Maintained appropriate filing of personal and professional documentation
  • Responded to over 50 emails and calls a day and to facilitate communication and enhance business processes
  • Began working in Customer Service Department answering calls, examining claims and profiles while assisting clients accordingly and was later promoted to Adjudication Department
  • Examined & maintained a wide range of unemployment compensation accounts/cases/applications & responded to multiple customer inquiries from a variety of sources
  • Promoted to adjudicator for adjudication of unemployment claims involving eligibility of unemployment benefits for disputed (protested) claims
  • Reviewed unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding program

Bartender

Sophia's Hookah Lounge
07.2016 - 12.2019
  • Crafted unique cocktails, enhancing customer experience and satisfaction
  • Maintained inventory accuracy, ensuring seamless operations
  • Prepared hookahs and coals, contributing to a lively atmosphere
  • Precisely measured ingredients, ensuring consistent drink quality
  • Meticulously tracked inventory, minimizing waste
  • Maintained accurate cash handling and credit card transactions
  • Crafted diverse cocktails efficiently in a high-demand setting, enhancing customer satisfaction
  • Managed bar inventory knowledgeably, ensuring availability of premium alcohol brands
  • Streamlined drink preparation processes, improving service speed and reducing wait times

Bartender

AD Nightclub
04.2014 - 03.2016
  • Executing efficient orders in a fast pace nightclub environment
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.

Server

Bj's Brewhouse
02.2014 - 02.2016
  • Knowledge of in-house brewed beers
  • Handling the drinks, orders, and overall happiness of guests with the restaurant
  • Handling cash between the restaurant and guest
  • Transferring the correct amount of cash daily to restaurant
  • Meeting quotas of signing guests up for the loyalty club, informing them of the reward that come with returning
  • Fulfilling the responsibility of side work and closing duties of every shift

Hostess, Server, Bartender

On the Border Mexican Grill, Border, Grill
01.2008 - 01.2014
  • Assisted guests with menu choices, improving dining experience
  • Maintained a well-stocked bar, ensuring seamless service
  • Operated POS system accurately, facilitating smooth transactions
  • Built customer relationships, driving repeat business
  • Observed guest needs throughout dining experience, driving high-quality service.
  • Prepared alcoholic beverages promptly according to recipes or customer specifications.

Education

Bartending and Mixology

Cresent School of Bartending
10.2021

Biochemistry

Cuyamaca Community College

Biology

Southwestern Community College

High School Diploma -

San Diego School of Creative And Performing Arts
San Diego, CA
01.2010

Skills

  • Dedicated work ethic
  • Service excellence
  • Organization
  • Collaborative team development
  • Cocktail preparation
  • Claims processing
  • Account management
  • Negotiation
  • Confidentiality
  • Calendar management
  • Communication
  • Cash handling
  • POS systems

Timeline

Cocktail Server/ Bartender

Pechanga Resort and Casino
09.2023 - Current

Personal Assistant

Angela Gibson
01.2022 - 01.2023

Adjudicator

Nevada Pandemic Unemployment
10.2020 - 05.2022

Bartender

Sophia's Hookah Lounge
07.2016 - 12.2019

Bartender

AD Nightclub
04.2014 - 03.2016

Server

Bj's Brewhouse
02.2014 - 02.2016

Hostess, Server, Bartender

On the Border Mexican Grill, Border, Grill
01.2008 - 01.2014

Biochemistry

Cuyamaca Community College

Biology

Southwestern Community College

Bartending and Mixology

Cresent School of Bartending

High School Diploma -

San Diego School of Creative And Performing Arts

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