Markise Rankins
Atchison,KS
Summary
Customer support professional with strong technical skills and proven expertise in customer service, time management, and multitasking. Committed to identifying and implementing effective solutions that improve customer relationships and satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JCPenney
Columbus, OH Remote
08.2017 - 10.2024
- Facilitated efficient handling of numerous high inbound calls to enhance customer service experience.
- Demonstrated experience with providing strong customer service and attention to detail with actively listening.
- Streamlined customer account operations to ensure accurate order processing, timely updates, and effective service request tracking.
- Addressed complex customer concerns promptly and effectively to uphold service quality.
- Proficiency with Mircosoft office applications
- Provided support to cardholders by addressing inquiries regarding transaction details and account statuses.
- Facilitated customer satisfaction by addressing inquiries and resolving issues through multiple communication channels, including phone, email, and live chat.
- Facilitated seamless transaction management and conducted thorough research to meet client inquiries.
- Engaged with individuals in a compassionate manner to ensure confidentiality and maintain compliance with all relevant regulations.
- Investigated customer concerns to enhance service quality and satisfaction.
- Managed comprehensive documentation processes in electronic systems to support operational efficiency.
- Conducted analysis of customer feedback to identify trends aimed at improving overall product and service quality.
- Executed guest follow-up communications aimed at collecting feedback to refine service quality.
- Consistently delivered on performance targets and KPIs to enhance overall team and organizational success.
- Enhanced service quality by actively addressing customer needs, providing tailored solutions, and following up on feedback.
- Enabled seamless remote operations to enhance productivity and efficiency.
Education
High School Diploma - undefined
Paseo High School
Skills
- Motivated achiever
- Effective listening
- Multitasking
- Meticulous attention
- Product expertise
- Dispute resolution
- Emotional intelligence
- CRM expertise
- Adaptability in fast-paced environments
- Typing speed
- Complex issue resolution
- Health Insurance Portability and Accountability Act (HIPAA)
- Office productivity suite
- Excel proficiency
- Outlook email management
- Team collaboration
- Effective organization
- Data input
- Document analysis
- Phone communication skills
- Salesforce platform
- Computer navigation skills
- Knowledge retention
Timeline
Customer Service Representative
JCPenney
08.2017 - 10.2024
High School Diploma - undefined
Paseo High School