Markisha Belcher-Brown
Houston,TX
Summary
To be apart of an organization that can utilize my extensive customer service background and will allow me to grow with your company
Experienced with site management and team coordination. Utilizes strategic planning to optimize project workflows and meet deadlines. Track record of effective problem-solving and decision-making under pressure.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Site Lead Officer-Armed
- Protect residents, property, and enforcing rules through patrols
- Access control, surveillance monitoring (CCTV)
- Response to all alarms
- Incident reporting
- Liaising with Law Enforcement
Site Supervisor
- Assign duties to security personnel and supervising their work
- Monitor security systems and CCTV
- Performing regular patrols to identify potential breaches
- Respond to incidents and report them to the appropriate agencies
- Manage and implementing security protocols for the storage of confidential information and documents
- Conducting daily briefings.
Account Manager/Security Coordinator/ED Specialist-Unarmed/Armed
- Maintain and coordinate employee schedules
- Balance and minimize no-billable OT
- Assist with Vacation and Time Off of officers
- Gather and construct supply list for all security personnel
- Maintain phone list
- In charge of payroll updates daily and assist with interviews for multiple post
- Input new officers on-boarding paperwork into system
- Administrate drug test
- Stand in/ cover post when needed
- Assist nurses in ER with varies situation
- Worked in the 5150 / Mental Health wing
- Respond to all emergency active at the hospital
Field Supervisor-Armed
- Communicate with guards regarding scheduling, staffing, equipment, record keeping, and related matters
- Discusses and delivers disciplinary notices and corrective actions to security officers
- Stands posts when a suitable security officer cannot be scheduled due to call offs, no call- no shows
- Completes site checks and incident report
- Ensures that service expectations are being met through regular contact with clients
- Evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary
Security Field Supervisor
Inter-Con
Houston, TX
03.2026 - Current
- Supervised security personnel to ensure compliance with safety protocols and operational standards.
- Conducted regular inspections of premises to identify potential security threats and vulnerabilities.
- Developed and implemented training programs for new security staff to enhance performance and service delivery.
- Coordinated communication between security teams and law enforcement agencies during incidents or emergencies.
- Analyzed incident reports to identify trends, recommend improvements, and enhance overall security strategies.
- Ensured timely responses to alarms and incidents, maintaining a secure environment for clients and visitors.
- Mentored junior staff members, fostering professional growth and development within the team.
- Managed a team of security officers, ensuring adherence to company policies and procedures.
- Improved overall security by conducting regular site assessments and implementing necessary protocols.
- Streamlined reporting processes, improving accuracy in data collection and analysis efforts related to security operations.
- Reviewed incident reports regularly, identifying trends and taking corrective actions as needed.
- Reduced security incidents by proactively addressing potential risks and implementing preventative measures.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
City Security Services
Houston, TX
06.2025 - Current
DSI Security Services
Houston, TX
06.2024 - 07.2025
Securitas Security Services
Houston, TX
04.2006 - 10.2022
PacWest Security
Hayward, CA
08.2017 - 02.2019
Education
No Degree - General Studies
Laney College
Oakland, CASkills
- Computer ProficiencyMS Word, Excel and Powerpoint
- Excellent Interpersonal Skills
- Extreme Attention to Detail
- Customer Service Expertise
- 20 yrs of Security Experience
- Safety awareness
- Field inspection
- Teamwork and collaboration
- Scheduling expertise
- Reliability
- Excellent communication
- Organizational skills
- Operations management
Certification
- Texas Non-Commission Officer Certificate-Expires-10/07/26
- Texas Commission Officer Certificate-Expires-10/04/27
- Personal Protection Officer Certificate-Expires-10/04/27
Timeline
Security Field Supervisor
Inter-Con
03.2026 - Current
City Security Services
06.2025 - Current
DSI Security Services
06.2024 - 07.2025
PacWest Security
08.2017 - 02.2019
Securitas Security Services
04.2006 - 10.2022
Field Supervisor-Armed
Account Manager/Security Coordinator/ED Specialist-Unarmed/Armed
Site Supervisor
Site Lead Officer-Armed
No Degree - General Studies
Laney College