Markisha Flowers
Hollywood
Summary
Dynamic and customer-focused professional with extensive experience at Dollar Tree, excelling in client support and conflict management. Proven track record of enhancing customer satisfaction through compassionate understanding and effective communication. Recognized for maintaining accurate cash handling and fostering repeat business through strong organizational skills and dependable service.
Overview
3
3
years of professional experience
Work History
Cashier
Dollar Tree
02.2025 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Parking Attendant
Hard Rock Stadium
12.2021 - 03.2025
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Directed patrons to designated parking spaces.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Collaborated with security team to monitor surveillance cameras and maintain overall safety in the parking facility.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Assisted with parking lot security to deter theft and other criminal activities in parking lots.
Cashier
DD's Discount
05.2023 - 09.2023
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2022
Skills
- Client support
- Customer service expertise
- Dependable and ethical conduct
- Compassionate understanding
- Strong organizational skills
- Effective team engagement
- Consistent accountability
- Strong verbal communication skills
- Proficient in conflict management
- In-depth product knowledge
- Accurate refund resolution
- Thorough quality assurance
- Inventory oversight
- Inventory protection techniques
- Patience and empathy
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer issues which led to a customers appreciating.
- Trained and mentored 18 employees.
Timeline
Cashier
Dollar Tree
02.2025 - 06.2025
Cashier
DD's Discount
05.2023 - 09.2023
Parking Attendant
Hard Rock Stadium
12.2021 - 03.2025
High School Diploma -
South Broward High School
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