Markisha Goodman
Birmingham,AL
Summary
Dynamic and results-driven professional with extensive experience in vendor management and cosmetology. At Nekelle Enterprise, I optimized procurement processes and built strong vendor relationships, enhancing service quality. A licensed cosmetologist skilled in customer consultation and creative coloring, I excel in delivering exceptional client experiences and driving sales growth.
Overview
13
13
years of professional experience
Work History
Professional Vendor
Nekelle Enterprise
01.2023 - Current
- Negotiated favorable terms with suppliers to optimize procurement processes.
- Managed inventory levels, ensuring timely replenishment and reducing stock discrepancies.
- Coordinated logistics for vendor shipments, enhancing delivery efficiency and reliability.
- Streamlined communication between vendors and internal teams to resolve issues promptly.
- Developed vendor performance evaluation metrics to improve service quality and compliance.
- Led initiatives to establish long-term partnerships with key vendors for strategic growth.
- Analyzed market trends to identify potential new vendors and cost-saving opportunities.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
Cosmetologist
Self-employeed
02.2013 - Current
- Provided personalized consultations to assess client needs and preferences.
- Performed a wide range of hair, skin, and nail services using industry-standard techniques.
- Developed and maintained strong client relationships through exceptional customer service.
- Implemented effective scheduling systems to optimize appointment bookings and reduce wait times.
- Trained junior cosmetologists on best practices and new techniques in beauty treatments.
- Conducted regular inventory management to ensure adequate supply of beauty products and tools.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Hairstylist
JCPenney
03.2015 - 08.2017
- Provided exceptional customer service, ensuring client satisfaction with hairstyling services.
- Executed diverse haircutting techniques to meet individual client preferences and trends.
- Maintained cleanliness and organization of workstation to adhere to salon standards and safety protocols.
- Mentored junior stylists, sharing best practices for customer engagement and styling techniques.
Hair Salon Assistant
Belk
01.2014 - 12.2016
- Assisted stylists with client consultations and service preparations.
- Maintained cleanliness and organization of salon tools and workstations.
- Supported inventory management by restocking supplies and tracking usage.
- Fostered positive client relationships through exceptional customer service.
Education
Traid School -
Eastern Beauty School
Birmingham, AL06-2001
High School Diploma -
Gardendale
Gardendale, AL05-1999
Skills
- Customer consultation
- Schedule management
- Relationship building and management
- Quick learner
- [State] licensed cosmetologist
- Hair extensions
- Men and women haircuts
- Sales expertise
- Social media promotion
- Hair straightening
- Creative coloring
- Hair maintenance expert
- Curly hair specialist
- Eyebrow styling
Timeline
Professional Vendor
Nekelle Enterprise
01.2023 - Current
Hairstylist
JCPenney
03.2015 - 08.2017
Hair Salon Assistant
Belk
01.2014 - 12.2016
Cosmetologist
Self-employeed
02.2013 - Current
Traid School -
Eastern Beauty School
High School Diploma -
Gardendale