MARKISHA MCQUEEN
Woodbridge,VA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 6 years.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Harris Teeter
01.2023 - 05.2023
- Provide excellent customer service, resolve prescription issues, answer questions, and ensure customers have talked to the Pharmacist regarding new scripts and point-of-sale transactions
- Sort, stock, label medication and monitor inventory while also multitasking administrative tasks like record keeping and sterilizing surfaces and equipment
- Resolved 200+ prescription rejection claims resulting in saving customers $2000+ making medication affordable for customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Consistently met established productivity goals while maintaining strict adherence to quality standards for medication preparation and dispensing processes.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Collaborated with pharmacists to identify potential drug interactions, minimizing adverse effects for patients.
- Served as a reliable resource for physicians regarding prescription clarification requests, promoting efficient communication between healthcare professionals.
- Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Mental Health Technician/Direct Support Professional
Sevita
06.2022 - 01.2023
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Maintained patient records, documenting changes in patient condition.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Charted on each patient daily.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Receptionist/Medical Assistant
Woodbridge Foot and Ankle
04.2016 - 01.2020
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls..
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Front Desk Receptionist
Primary Urgent Care
01.2014 - 05.2016
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Front Desk Receptionist
Fredericksburg Foot & Ankle Center
06.2013 - 01.2014
- Offering optimal customer experience with patients
- Verified insurance to determine patient eligibility
- Collected copays after insurance verification
- Faxed orders and scanned paperwork
- Scheduled appointments
- Assisted health care professionals and patients
- Performed all duties within HIPAA regulations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
High school diploma -
James Madison High School
Norcross, GAPharmacy Technician -
Martinsburg College
08.2023
Skills
- Mental Health Patient Care
- Conflict Resolution
- Data Analysis
- EMR systems
- Vital signs
- HIPAA
- Customer service
- Cash handling
- Data analysis skills
- Confidentiality and HIPAA
- Record preparation
- Answering customer questions
- Patient Profile Setup
- Payment Collection
- Patient Scheduling
- Medical office administration
- Appointment Setting
- Data Entry
- Epic Systems
- Appointment management
Certification
Registered Pharmacy Technician, 08/01/23, Present
Timeline
Registered Pharmacy Technician
Harris Teeter
01.2023 - 05.2023
Mental Health Technician/Direct Support Professional
Sevita
06.2022 - 01.2023
Receptionist/Medical Assistant
Woodbridge Foot and Ankle
04.2016 - 01.2020
Front Desk Receptionist
Primary Urgent Care
01.2014 - 05.2016
Front Desk Receptionist
Fredericksburg Foot & Ankle Center
06.2013 - 01.2014
High school diploma -
James Madison High School
Pharmacy Technician -
Martinsburg College