MARKISHA YOUNG
Crowley,TX
Summary
To obtain a position within a company that will allow me to utilize my experience and become an asset to the organization, as well as provide the knowledge needed to achieve professional growth and advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Benefit Verification Specialist
Veterans Government Services
Alexandria, VA
08.2021 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Behavior Specialist
Giggles Therapy
River Oaks, TX
08.2019 - 04.2020
- Provide one-on-one therapy for children with autism in our ABA clinic
- Implementation of client's therapy goals, behavior support and crisis plans, as developed by
- BCBAs
- Completion of required documentation; including daily behavioral and program data collection throughout client's sessions
- Completion of progress notes for every billable contact
- Daily preparation for sessions
- Effective and timely communication with colleagues, supervisors and families
- Review and implement consultation/supervision note recommendations
- Attend meetings and trainings as required
- Follow all policies and procedures, including but not limited to, confidentially and mandated reporting standards as set by Merakey
- Other duties as assigned
- Understand and implement clients' individualized therapy programs
Customer Service Representative
Mouser Electronics
Mansfield, TX
07.2016 - 08.2019
- Communicated with vendors to obtain product or service information such as availability and delivery schedule
- Reviewed purchasing reports, analyzes data and develops productive solutions for purchasing matters
- Purchases electronic components within established guidelines and processes
- Prepares and enters data for purchase orders
- Provide quotes for current and new Mouser accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Teacher
Camp Fire/Clayton Schools
Fort Worth, TX
08.2014 - 07.2016
- Handled a classroom of student and taught the subject assigned
- Took daily attendance and taught students proper behavior
- Maintained discipline amongst students, and make sure they dress properly
- Assigned homework and task that would help in development to the student
- Completed all other tasks and duties given by Supervisor on time
- Attended all students and teacher meetings.
Customer Service Representative
CO-OP Financial Service Center
Fort Worth, TX
08.2014 - 07.2016
- Responsible for collection calls for delinquent loans for auto, mortgages and personal loans
- Responsible for acting as the liaison for multiple credit unions and their clients when the call volume is too much for the actual credit union
- Maintained a seamless connection in response to online and mobile banking, and following upon technical issues and trouble shooting
- Handled 75 to 90 inbound calls pertaining to personal banking, transfer funds, opening and IRA and filing claims for loans that members have when disabilities cause clients not to afford loans.
Home Servicing Specialist
Pioneer Recruiting Bank of America
Fort Worth, TX
06.2013 - 04.2014
- Responsible for resolving deficiencies on 1.2m permanent loan modification
- Designed the process controls and reporting to remediate and record corrected loan modifications in alignment with investor servicing guidelines
- Responsible for remediation operational deficiencies identified in internal and external audits
- Scanned documents into AS400 system to update current location for inventory control
- Lead user acceptance testing for all system deployment, modifications and upgrades.
Insurance-Customer Service Representative
Universal North America
Arlington, TX
08.2012 - 03.2013
- Discussed billing on Home Policies
- Received and answer coverage questions over the phone for agents and insured’s
- Updated mortgage companies, input payment by credit card or check into the system
- Sent updated declaration pages to mortgage companies and lenders to close on loans.
Licensed Insurance Agent- Customer Service Representative
AAA of Michigan
Dearborn, MI
07.2010 - 08.2012
- Advised coverage of medical bills and loss wages to cover insurance policies
- Wrote Home and Auto policy adhering to MI State laws
- Maintained and update polices adding deleting coverage for insured
- Updated memberships and provide technical on line support to register memberships for savings and discounts
- Processed payments for annual membership, home and auto polices
- Oral communication for inbound, outbound and written communication on polices procedures and insurance for insured property
- Discussed Claims for Medical Claims billing for insured’s that were injured in an auto claim.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided back up for customer service managers.
Logistics Coordinator Clerk
Michigan Truck/ Shanghai Kioto/ Pirelli Tires
Westland, MI
10.2004 - 11.2008
- Responsible for booking load for Michigan Truck Plant
- Plants Prepare service agreements for billing department and negotiate rates for Shanghai
- Kioto for GMC and Chrysler
- Maintained templates for route changes
- Maintained billing templates and spread sheets
- Utilized Ford's DDL system to research in-transit shipments for losses to avoid critical supply issues to Ford assembly
- Responsible for Purchase Transportation for orders going out for Pirelli Tire location;
- GMC and FORD
- Responsible for keeping account of the builds for amount of tires needed and to be shipped out on a timely accurate schedule
- Monitored and counting inventory daily
- Monitored Covisint Portal for Ford’s (DDL) showing the builds and material that is needed for production
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Claims Processor
CEVA Logistics
Westland, MI
10.2004 - 11.2008
- Assigned claims to the mechanical breakdown claims examiner (extended warranty coverage) Paid claims on a corporate credit card, balanced on a 400,000 dollar account Maintained payment history, claim history and reports to present quarterly for budgets and profit sharing for GEICO
- Knowledge
Customer Service Representative
AVIS Rent-A-Car
Romulus, MI
06.2003 - 03.2004
- Leased vehicles for corporate accounts
- Responsible for billing corporate sales office
- Offered insurance coverage for the state of Michigan, to fit the Michigan’s no fault insurance coverage
- Maintained a high level of customer satisfaction and interaction to ensure efficient and quality customer service
- Maintained customer’s accounts and profiles of their traveling needs
Substitute Teacher
Stafford County Public Schools
Stafford, VA
11.2001 - 05.2003
- Prepared teaching materials for the purpose of implementing lesson plans and providing documentation of students’ progress
- Monitored student activities for the purpose of providing a safe and optimal learning environment
- Provided an exceptional educational experience to all students; communicated an enthusiasm for learning
- Utilized district adopted curriculum to guide instruction
- Established and maintained standards of student behavior needed to provide an orderly, productive environment for learning
Auto Claims Specialist
GEICO Insurance Company
Fredericksburg, VA
04.2000 - 08.2001
- Administered Auto Claims and reported damages to payment adjusters in call center
- Advised coverage of medical bills and loss wages to cover insurance policies
- Adhered to department quality standards to ensure that they provide the highest level of service
Education
Associate - Development
Penn Foster College
07.2016
Skills
- Computer Lotus Notes, Microsoft
- Skills: Inventory Control/Routing System (MTS – Management Transportation System) and
- Inventory Control System (CMMS - Computerized Maintenance Management System)
- SAP, Outlook, Relationship Manager
- And Skills:
- Interpersonal skills to work effectively with others
- Ability to interpret and analyze supplier releases
- Ability to plan, multi-task and organize work
- Strong oral and written communication skills
- Working knowledge of TNT/CEVA Logistics' Inventory/Routing System, MTS
- Working knowledge of Ford’s Inventory Control System, CMMS
- Technical Project Management
- Critical Thinking
- Verbal and Written Communication
- Shipping and Receiving
- Oral Presentations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Benefit Verification Specialist
Veterans Government Services
08.2021 - Current
Behavior Specialist
Giggles Therapy
08.2019 - 04.2020
Customer Service Representative
Mouser Electronics
07.2016 - 08.2019
Teacher
Camp Fire/Clayton Schools
08.2014 - 07.2016
Customer Service Representative
CO-OP Financial Service Center
08.2014 - 07.2016
Home Servicing Specialist
Pioneer Recruiting Bank of America
06.2013 - 04.2014
Insurance-Customer Service Representative
Universal North America
08.2012 - 03.2013
Licensed Insurance Agent- Customer Service Representative
AAA of Michigan
07.2010 - 08.2012
Logistics Coordinator Clerk
Michigan Truck/ Shanghai Kioto/ Pirelli Tires
10.2004 - 11.2008
Claims Processor
CEVA Logistics
10.2004 - 11.2008
Customer Service Representative
AVIS Rent-A-Car
06.2003 - 03.2004
Substitute Teacher
Stafford County Public Schools
11.2001 - 05.2003
Auto Claims Specialist
GEICO Insurance Company
04.2000 - 08.2001
Associate - Development
Penn Foster College
Similar Profiles
Kiera GrantKiera Grant
Customer Care Advocate at Veterans Government ServicesCustomer Care Advocate at Veterans Government Services
Brian OrtizBrian Ortiz
Call Center Agent at Veterans Government ServicesCall Center Agent at Veterans Government Services
Ginger BakerGinger Baker
CoverVA Service Specialist at Maximus Health Services CoverVA ProjectCoverVA Service Specialist at Maximus Health Services CoverVA Project
Janine J. JohnsonJanine J. Johnson
Market People Partner at Walmart (Sam's Club)Market People Partner at Walmart (Sam's Club)
Jada BurseJada Burse
Customer Service Representative at Maximus Health CenterCustomer Service Representative at Maximus Health Center