Markisha Young
Aurora,Colorado
Summary
Detail-oriented, Ambitious Healthcare Technician with successful geriatric healthcare, spinal cord injury, and mental health experiences. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Service-focused healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Healthcare Technician
RMR VA Medical Center, GS-6/2 Fulltime 40hrs
03.2022 - Current
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Assist patients with ADL's (feeding, showers, toileting, dressing, etc)
- Help assist Spinal cord injury patients with bowel programs.
- Observed patient skin conditions and reported findings to registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Setting up patient examination rooms while adhering to infection control procedures.
- Collecting, labeling, and packaging specimens such as blood and urine and errands.
Nursing Assistant
The Center At Lowry, PRN 24hrs-36hrs
10.2021 - 03.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Documented care actions by completing records and logs in medical software system.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Nursing Assistant
VA Medical Center GS-5/3, Fulltime 40hrs
10.2019 - 01.2021
- Provided physical support to assist patients to perform daily living activities.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Gathered information from caregivers, nurses or physicians about patient condition and treatment plans; Observed and reported subtle changes/ abnormalities in patient condition.
- Communicated with patients to ascertain need for assistance with social/emotional support as well as supportive care such as: Admissions, discharges & transfers; Orientated patient to environment; Ambulation; Transfers from bed to chair/stretcher/wheelchair; Turning & positioning; Bed rails & bed board application; Restraint & protective device application; Mechanical lifters utilization;.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Call Center Attendant
VA Medical Center GS-3/7, Fulltime 40hrs
06.2020 - 08.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Responded to all customer inquiries thoroughly and professionally.
- Provided accurate and appropriate information in response to customer inquiries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Proven ability to diffuse escalated situations by effectively analyzing, partnering and resolving complex customer related issues with minimal supervision.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Focused on providing outstanding service delivery through effective communication with customers via telephone and written correspondence.
- Demonstrated consistent ownership and initiative in call follow-up and documentation.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Carried out day-day-day duties accurately and efficiently
- Developed and maintained courteous and effective working relationships
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Greeted customers and offered them assistance.
- Promptly responded to all requests for assistance.
Nursing Assistant
Calhoun County Medical, Fulltime 40Hrs
03.2019 - 10.2019
- Assisted with daily care tasks such as mobility assistance, bath and hygiene, meal service and awareness of patient well-being.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Scheduled vitals checks, including but not limited to temperature, pulse, blood pressure, pain levels and fluid consumption.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds
Assistant Team Leader
TRMI, Fulltime 40hrs
11.2013 - 09.2018
- Supervised up to ten production lines; reported daily quality control to management while supervising assemblers and training employees on job procedures.
- Executed daily operations of machine maintenance tested and measured finished product; recommended operational changes while ensuring safety guidelines were followed.
- Motivated team members to perform at their best level.
- Managed team workload to reach targets for specific tasks
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods
- Covered shift shortages for 2-4 hour shifts to keep production schedule on time
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Direct Care Worker
CHS Group, Fulltime 40hrs
12.2009 - 03.2012
- Administered medication as directed by physician.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Remained alert to problems or health issues of clients and competently responded.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Kept clients engaged in social networks and communities for personal health and growth.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented vitals, behaviors and medications in client medical records.
- Arranged transportation and accompanied patients to doctors appointments.
- Answering and directing phone calls.
- Maintaining files and records.
- Performing reception duties by assisting visitors to the office.
- Using a computer to perform administrative duties.
- Providing training to new personnel on clinical and administrative duties.
- Performing simple treatment procedures such as changing sterile dressings and applying slings or bandages.
- Using techniques to appropriately de-escalate disruptive patients.
- Instructing patients and families the requirements of home self-care for injuries or ailments.
- Observing patients and reporting changes in condition (deviation in color, pulse, respiration, temperature, and blood pressure).
- Positioning and draping patients.
- Interviewing patients to document complaint, medical history, and personnel information.
- Taking and recording vital signs.
- Documenting electronic patient medical records.
- Scheduling patient appointments, tests, and procedures.
- Setting up patient examination rooms while adhering to infection control procedures.
- Collecting, labeling, and packaging specimens such as blood and urine and errands.
Direct Care Worker
Morning Star Enterprise, Fulltime 40hrs
10.2006 - 12.2008
- Scheduled appointments and conducted follow-up calls to clients
- Entered data into system and updated customer contacts with information to keep records current
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Mailed patient appointment letters.
- Remained alert to problems or health issues of clients and competently responded.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented vitals, behaviors and medications in client medical records.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Nursing Assistant
VA Medical Center GS-5, Fulltime 40hrs
11.2002 - 08.2005
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Documented all care actions by completing records and logs in medical software system.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Education
Certified Nursing Assistant Training Program - Nursing Assistance
Kellogg Community College
Battle Creek, MI12.2019
Manufacturing Essentials Training Program - Manufacturing
Kellogg Community College
Battle Creek, MI11.2018
Qualified Medication Administration Person
Colorado
State Of Colorado10.2023
Skills
- Patient Care & Safety
- Vital Signs & Patient Monitoring
- Medical Terminology
- Privacy / HIPAA Regulations
- Electronic Medical Records
- Patient Advocacy and Support
- Patient-focused care
- Inpatient care/Outpatient care
- Customer Service and Satisfaction
- Paperwork and Charting
- Patient Appointment Management
- Tactful and Effective Communication Skills
- Scheduling
Certification
- Certified Nursing Assistant State of Michigan and State of Colorado
- CPR, First Aid, and BLS Certified Kellogg Community College, Battle Creek, MI and VA Medical Center Aurora, Colorado
- Qualified Medication Administration Person, Colorado
Timeline
Healthcare Technician
RMR VA Medical Center, GS-6/2 Fulltime 40hrs
03.2022 - Current
Nursing Assistant
The Center At Lowry, PRN 24hrs-36hrs
10.2021 - 03.2022
Call Center Attendant
VA Medical Center GS-3/7, Fulltime 40hrs
06.2020 - 08.2020
Nursing Assistant
VA Medical Center GS-5/3, Fulltime 40hrs
10.2019 - 01.2021
Nursing Assistant
Calhoun County Medical, Fulltime 40Hrs
03.2019 - 10.2019
Assistant Team Leader
TRMI, Fulltime 40hrs
11.2013 - 09.2018
Direct Care Worker
CHS Group, Fulltime 40hrs
12.2009 - 03.2012
Direct Care Worker
Morning Star Enterprise, Fulltime 40hrs
10.2006 - 12.2008
Nursing Assistant
VA Medical Center GS-5, Fulltime 40hrs
11.2002 - 08.2005
Certified Nursing Assistant Training Program - Nursing Assistance
Kellogg Community College
Manufacturing Essentials Training Program - Manufacturing
Kellogg Community College
Qualified Medication Administration Person
Colorado
- Certified Nursing Assistant State of Michigan and State of Colorado
- CPR, First Aid, and BLS Certified Kellogg Community College, Battle Creek, MI and VA Medical Center Aurora, Colorado
- Qualified Medication Administration Person, Colorado
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