Markist Athelus
Frisco,US
Summary
Seasoned UX Researcher with a robust background at Primerica Financial Services, where I spearheaded initiatives that boosted agent productivity by 15%. Expert in usability testing and qualitative research, I excel in transforming user feedback into actionable insights. My leadership in team management and client relations significantly enhances project outcomes and operational efficiency.
Overview
22
22
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
UX Researcher
Primerica Financial Services
08.2017 - 07.2024
- Conducted comprehensive UX research initiatives, including user interviews, surveys, and usability testing, resulting in a 15% increase in agent productivity
- Created user personas, journey maps, and user flows to enhance the digital experience and reduce onboarding time by 25%
- Led the development of self-help features, reducing support requests by 30% and increasing agent satisfaction by 20%
- Optimized platform design through A/B testing, competitive analysis, and heatmap analysis, ensuring industry-leading usability and functionality
- Improved information architecture using card sorting techniques, enhancing navigation and content accessibility
UX Researcher / Financial Advisor
Primerica Financial Services
02.2010 - 07.2024
- Managed a high-performing team, driving sales growth across life insurance, retirement planning, and investment products
- Delivered tailored financial solutions, empowering clients to achieve financial independence through strategic planning
- Designed and executed training programs for agents, fostering professional development and enhancing overall performance
- Maintained compliance with regulatory standards and industry trends, ensuring client trust and business integrity
- Licensed in life & Health insurance, and securities (Series 6, 26, 63, Public Notary)
UX Researcher
Total Stop, Inc
06.2004 - 02.2010
- Spearheaded research initiatives to improve agent and client digital tools, increasing ease of use by 30%
- Conducted competitive analysis and usability testing to drive design improvements and boost user engagement by 25%
- Integrated user feedback into platform development, enhancing overall satisfaction and operational efficiency
UX Researcher
United Health Care
05.2002 - 02.2004
- Delivered user-centric solutions by developing personas and journey maps, driving customer satisfaction
- Conducted usability assessments to align digital tools with user expectations, increasing engagement metrics
- Collaborated with technical teams to integrate research insights into web and mobile platforms
Education
Business Administration - Management
University of Phoenix
04.2021 - 01.2023
Skills
- Usability Testing
- Qualitative Research
- Quantitative Research
- A/B Testing
- Heuristic Evaluation
- Persona Development
- Journey Mapping
- Financial Planning
- Investment Strategies
- Agile Methodologies
- Sales Management
- Client Relations
Certification
- Series 6
- Series 63
- Series 26
- Life & Health Insurance License
- Texas Public Notary
Social Networks - Linkedin
http://www.linkedin.com/in/markist/
Skills
10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years, 10 years
Timeline
Business Administration - Management
University of Phoenix
04.2021 - 01.2023
UX Researcher
Primerica Financial Services
08.2017 - 07.2024
UX Researcher / Financial Advisor
Primerica Financial Services
02.2010 - 07.2024
UX Researcher
Total Stop, Inc
06.2004 - 02.2010
UX Researcher
United Health Care
05.2002 - 02.2004
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