Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markita Chapman

Dayton,OH

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Property Manager I

National Church Residences
06.2022 - Current
  • Analyzes financial statement activities for assigned properties and acts to maintain operational performance within budget
  • Assumes responsibility for weekly, monthly, and quarterly financial reports for assigned properties, including budget preparation
  • Works with HUD, Contract Administrators, Owners, Asset Managers, Lenders, State Agencies, and Boards of Directors to convey operational reports, and budgets (both operational and capital) and seek appropriate approvals
  • Complies with company policies and procedures, fair housing laws, state landlord and tenant laws, and Low-Income Housing Tax Credit (LIHTC) section 42 rules
  • Operates within HUD guidelines and communicates directly with regulatory authorities (typically HUD, Contract Administrators, and State Agencies) and owners in resolution of management issues
  • Prepares amendments, extensions, and supporting schedules for maintaining rental assistance contracts (Section 8) and property management agreements
  • Ensures that waiting lists, resident files, and other documentation comply with all HUD, LIHTC, and applicable rules and regulations
  • Keeps management informed of area activities and any significant problems or maintenance concerns
  • Attends and participates in meetings as required
  • Completes required records and reports
  • Conducts resident meetings at least quarterly to maintain positive resident relations
  • Assists vendors and service providers as needed
  • Concerning Resident Rights, ensures all residents and staff are treated with respect and dignity
  • Reports all complaints made by residents and/or families to the appropriate supervisors
  • Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items, drug-free workplace, safe work practices, and all federal, state, and local regulations and laws immediately.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.

Senior House Manager

Graceworks Enhanced Living
07.2012 - 11.2021
  • Responsible for providing a supportive, home-like environment for individuals we serve with developmental disabilities
  • Manages the home in adherence to all Federal, State, and local guidelines
  • Monitors the health and safety of individuals we serve
  • Responsible for the staffing and supervision of Direct Care and Senior Direct Care Staff
  • Document and report unusual and major unusual incident reports to the person or agency who can take appropriate action
  • Responsible for completing 90-day and annual employee evaluations on a timely basis
  • Conducts monthly staff meetings
  • Participates in the recruitment of staff and interviews, orients, trains, and monitors job performance of Direct Support Professional and Senior Direct Support Professional
  • Provides contact with the home through a cell phone and in emergencies provides coverage for absent staff
  • Record and report accurate agency data timely (Census, petty cash, grocery and household purchases, financial records, and maintenance upkeep/repairs)
  • Ensure the home stays within budget in all areas
  • Working with families and or guardians to provide the best possible care and customer service to the individuals we serve
  • Working in unison with human resources on employee discipline and employee retention issues.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

Home supervisor and Job Coach

Good Sam Homes
11.2007 - 07.2012
  • Worked with DD patients in a group home setting
  • Managed a total of 7 direct care staff over 3 shifts
  • Trained residents with developmental disabilities to perform specific tasks at work sites and ensure that together we completed the job to contract specifications
  • Provided customer service support to residents and their guardians
  • Worked with county board officials and attended meetings.
  • Implemented innovative recreational programs that enhanced the quality of life for all residents.
  • Served as an advocate for resident rights, addressing any concerns promptly while maintaining confidentiality when necessary.
  • Maintained a clean and safe living environment by enforcing health and safety standards.
  • Assisted in the recruitment, hiring, and onboarding of qualified personnel to maintain optimal staffing levels.
  • Managed household budgets, ensuring funds were allocated effectively for various expenses.

Certified Trainer/Cashier

Panera Bread
02.2005 - 04.2007
  • Trained new employees on how to run the espresso bar, cash handling, and customer service skills
  • Opened the bakery on weekends and set up bakery display and prepared coffee and pastries for customers.
  • Adhered to class plan and deadline-oriented training schedule.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Planned and implemented courses of instruction accounting for individual strengths and final objectives.
  • Monitored participant workflow and behaviors throughout training process.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Mentored junior trainers to develop their instructional skills, fostering a collaborative work environment within the team.

Education

High school or equivalent -

Thurgood Marshall High School
Dayton, OH
06.2000

Skills

  • Developmental Disabilities Experience
  • Fair Housing Regulations
  • Accounts Payable
  • LIHTC
  • Property Management
  • Tax Experience
  • Section 8
  • Tenant Relations

Certification

First Aid CPR, 01/01/21, 01/01/23

Timeline

Property Manager I

National Church Residences
06.2022 - Current

Senior House Manager

Graceworks Enhanced Living
07.2012 - 11.2021

Home supervisor and Job Coach

Good Sam Homes
11.2007 - 07.2012

Certified Trainer/Cashier

Panera Bread
02.2005 - 04.2007

High school or equivalent -

Thurgood Marshall High School

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Markita Chapman