MARKITA HARRIS
Rison,AR
Summary
Customer-oriented Leader with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple project. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivation.
Overview
8
8
years of professional experience
Work History
General Manager
La Condesa Restaurant
10.2023 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
General Manager
DipDipDip Tatsuya
10.2021 - 10.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Developed effective business plans to align strategic decisions with long-term objectives.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
General Manager
Juniper Austin
11.2021 - 10.2022
- Manage preventative maintenance scheduling, quality, and customer satisfaction
- Listen to and resolve customer complaints regarding services, products, or personal
- Hire, train, and evaluate personnel
- Wrote training manuals & Updated Standard Operating
- Procedures to increase productivity & guest satisfaction
- Confer with company officials to develop methods and procedures to increase sales, increase guest satisfaction, and promote business
- Directed and supervised team by engaging in sales methods to increase PPA
- Outlined ordering system to maintain budget which increased profits
- Plan and prepare work schedules, and assign associates to specific duties
- Attend weekly company meetings to exchange product information, ideas, and coordinate work activities with other departments
- Maintained positive work environment which created stability in staff & labor
Bar Manager
Kalahari Resorts & Conventions
04.2020 - 11.2021
- Complete any & all additional projects and tasks assigned by Excelsior Management team
- Maximized operational excellence mentoring personnel management principles, industry practices and company procedures
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Evaluated suppliers to maintain cost controls
- Introduced new methods, practices and systems to reduce turnaround time, Took customer orders and capitalized on opportunities to sell special beverage and food options
- Improved customer service rankings by resolving issues quickly and accurately
- Motivated and implemented new mentoring program,which increased worker morale
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Increased profits with enhanced inventory oversight and strategic pricing adjustments
- Crafted popular cocktail menu for customers preferring liquor and spirits to wine
- Closed out cash register and prepared cashier report at close of business
- Reduced labor costs by improving employee schedule and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Recruited, hired and trained staff on bar practices,customer service standards and productivity strategies,providing 60% improvement over prior onboarding process
- Checked ID cards and verified bar guests were of legal age
- Shrunk inventory costs 40% through proactive evaluation and adjustment of vendor relationships
- Implemented drink prep procedures, significantly reducing wasted stock
- Developed 75 new cocktails for menu
- Explained daily specials and beverage promotions exceed daily sales goals
General Manager
Ciao Chow Bar & Catering
05.2016 - 02.2020
- Boosted productivity consolidating material planning,data collection, payroll and accounting programs into one system
- Identified trends in customer marketplaces to develop valuable solutions
- Managed budget implementations, employee evaluations and contract details
- Hire, train, evaluate staff to accommodate seasonal needs
- Ran day to day operations in bar and off site events to ensure guest satisfaction
- Evaluated suppliers to maintain cost controls and improve operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Designed modern employee recognition program which boosted productivity and improved morale
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Prepared annual budgets with controls to prevent overages
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Introductory Sommelier - Wine
Napa Valley Wine Academy
Napa, CA05.2017
Culinary Arts - Culinary Manager, Culinary Arts
Escoffier Austin
Austin, TX09.2015
Pharmacology - Medical Laboratory Technology
Southwest Texas College
San Marcos, TX05.2006
Skills
- Performance improvement
- Recruitment
- Effective Team Leadership
- Training and Development
- Exceptional interpersonal communication: verbal and written
- Operations management
- Efficient multi-tasker
- Employee scheduling
- Labor Cost Controls
- Market Growth
- Detail Oriented
Timeline
General Manager
La Condesa Restaurant
10.2023 - Current
General Manager
Juniper Austin
11.2021 - 10.2022
General Manager
DipDipDip Tatsuya
10.2021 - 10.2023
Bar Manager
Kalahari Resorts & Conventions
04.2020 - 11.2021
General Manager
Ciao Chow Bar & Catering
05.2016 - 02.2020
Introductory Sommelier - Wine
Napa Valley Wine Academy
Culinary Arts - Culinary Manager, Culinary Arts
Escoffier Austin
Pharmacology - Medical Laboratory Technology
Southwest Texas College
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