Markita Heyward
Stockbridge,GA
Summary
Experienced management professional with over 10 years of expertise in HR coordination, account management, payroll, and training. Skilled in full cycle recruiting, TAS systems, ADP, Access, and QuickBooks. Successful track record leading and supervising a team of managers and associates. Adept at resolving staffing conflicts and client issues efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Specialist
State Farm
Dunwoody, Georgia
06.2023 - Current
- Investigate, evaluate, and resolve claims in accordance with company guidelines
- Provide prompt, courteous service to customers while maintaining a professional demeanor
- Utilized the State Farm Claims System (SFCS) for documenting all claim activity
- Maintained precise records of customer contact details, policy particulars, and claim progress
- Negotiate settlements with claimants and attorneys when necessary.
- Monitored claim files, ensuring accuracy and completeness.
- Prepared reports on claim activities and outcomes.
- Ensured compliance with state and federal regulations
- Responded to claim status inquiries from internal and external customers
- Trained new employees on claim handling procedures
- Established partnerships with vendors and third-party entities in claims processing.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Investigated complex or high-value claims to identify discrepancies and fraud indicators.
Client Services Manager
AllSource PPS /Delta
Huntington Beach, CA
12.2021 - 03.2024
- Monitored a variety of managerial and HR functions
- Managed PFE program pipeline operations for Delta ensuring compliance with company policy and FAA regulations
- Facilitated onboarding and offboarding of contractors by verifying and clearing A check, Quest Diagnostics, Customs Homeland Security, SIDA and conducting orientations
- Facilitating intake interviews and conducting additional interviews with all stakeholders.
- Conducted thorough research activities as required to inform decision-making process
- Led all company ATL SIDA/Security clearances and badging operations
- Coordinated payroll for contractors and managed HR procedures, including approval of days off and terminations.
- Facilitate regular sessions to onboard and educate new team members
- Oversaw the employee tracker on Citrix platform.
- Maintained compliance with state and federal US employment laws and regulations.
- Developed and maintained relationships with clients to ensure satisfaction.
- Managed customer inquiries and complaints in a timely manner.
- Trained new staff members on customer service processes and procedures.
Business Owner/HR Consultant
Win on Purpose LLC
Rex, GA
01.2017 - 12.2021
- Worked as a contractor for various employers like Ulta, UPS, APS and Appleone.
- Handled end-to-end recruitment responsibilities such as independently screening, onboarding and training the staff in adherence to compliance requirements and conducting compensation reviews.
- Successfully managed various company contracts including AppleOne Staffing, Dekalb County Payroll, and The Greater Community Foundation of Atlanta.
- Utilized payroll management systems such as Kronos, Access, Gusto, and ADP to analyze and determine HR requirements essential for project success.
- Streamlined staffing procedures and initiated training programs for increased efficiency
- Coordinated streamlined processes resulting in improved operations
- Acquired extensive understanding of EEOC compliance
- Manage and approve scheduling for staff, oversee staff up to 150 employees including disciplinary functions such as coaching (conflict resolution), verbal warnings, write-ups, and terminations/offboarding
- Evaluated all HR operations such as Payroll, Terminations, Benefits, Onboarding/Offboarding, and ensured compliance with regulations.
- Successfully directed and executed live campaigns showcasing various products, organizations, and creative projects.
- Utilized expertise in operating systems such as Microsoft Office, Adobe and database management software
- Demonstrated ability to make effective decisions when faced with multiple options to drive project progress
- Facilitated seamless coordination between multiple units to maintain team synergy.
- Developed business plan for securing financial backing from investors.
- Established marketing strategies including social media campaigns to enhance business promotion.
Education
MBA Human Resource Management -
Saint Leo University
05.2021
BA in Business Management -
Saint Leo University
05.2012
Skills
- Human Resource Management
- Marketing creative
- PR
- Strong Client Relations
- Training
- Reporting
- B2B Communication
- CSR
- ACSR
- Healthcare
- Kronos
- Sourcing
- HRIS
- Recruiting
- Microsoft Office
- ADP
- On-boarding
- Offboarding
- Compensation review
- Payroll Management
- Benefits
- Project management
- Conflict resolution
- Business analyst
- Team management
- Customer Service
- Settlement determinations
- Compliance Management
- Estimate Preparation
- Insurance Claim Forms Review
- Small Claims Payouts
- Documentation Review
- Coverage assessments
- Accident Investigations
- Allocating claims
Certification
- Cosmetology License
- C&P Insurance license
References
References available upon request.
Timeline
Claims Specialist
State Farm
06.2023 - Current
Client Services Manager
AllSource PPS /Delta
12.2021 - 03.2024
Business Owner/HR Consultant
Win on Purpose LLC
01.2017 - 12.2021
MBA Human Resource Management -
Saint Leo University
BA in Business Management -
Saint Leo University
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