Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markita Norman

Utica

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Skilled in analytical thinking, time-management, and troubleshooting. Exceptionally proficient in Microsoft Excel, Microsoft teams and other CRM software, delivering exceptional customer support and fostering teamwork to drive results.


Overview

7
7
years of professional experience

Work History

WFH Sales Representative

Angie's List
03.2023 - Current
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Retail Sales Associate

AT&T
08.2021 - 02.2023
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.

Night Auditor

Marriot Hotel
01.2019 - 07.2021
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Entered customer data into room system and updated information whenever patrons changed rooms.

Education

Ivy Tech Community College of Indiana
Indianapolis, IN

Skills

  • Network development
  • Sales closing
  • Post-sales support
  • Sales consultation
  • Account development
  • CRM Software Proficiency
  • Microsoft Word
  • Multitasking
  • Teamwork and collaboration
  • Analytical thinking

Timeline

WFH Sales Representative

Angie's List
03.2023 - Current

Retail Sales Associate

AT&T
08.2021 - 02.2023

Night Auditor

Marriot Hotel
01.2019 - 07.2021

Ivy Tech Community College of Indiana

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