Markita Smith
Oshkosh ,WI
Summary
Dynamic administrative professional with extensive experience at Winnebago County Human Services, excelling in customer service and office administration. Proven ability to maintain confidentiality and prioritize tasks effectively, fostering strong relationships and promoting a positive work environment. Skilled in multi-line phone systems and professional communication, ensuring seamless operations and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Winnebago County Human Services
10.2021 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Psychiatric Technician
Winnebago Mental Health Institute
08.2020 - 10.2021
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Treated clients and families with respect and dignity.
Behavior Technician
North Central Health Care
07.2018 - 07.2020
- Enhanced client progress by implementing individualized behavior intervention plans.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Collaborated with other professionals to develop and modify individualized treatment plans.
Direct Support Staff
Aurora Vocational Services
06.2015 - 07.2018
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
Skills
- Office administration
- Customer service
- Scheduling
- Professional communication
- Appointment scheduling
- Prioritization
- Multi-line phone systems
- Confidential document control
Certification
First Aid
Fire Safety
AED
Communication Skills
Ethics and Boundaries
Timeline
Administrative Assistant
Winnebago County Human Services
10.2021 - 07.2025
Psychiatric Technician
Winnebago Mental Health Institute
08.2020 - 10.2021
Behavior Technician
North Central Health Care
07.2018 - 07.2020
Direct Support Staff
Aurora Vocational Services
06.2015 - 07.2018
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