Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Markita Smith

Jacksonville,FL

Summary

Dynamic Store Manager with a proven track record at First Coast Energy, excelling in customer engagement and analytical problem-solving. Enhanced sales performance through strategic merchandising and effective team training. Recognized for consistently dependable service and efficient multitasking, fostering positive customer relationships and driving operational success.

Overview

6
6
years of professional experience

Work History

Store Manager

First Coast Energy
07.2024 - Current
  • Managed daily store operations, ensuring adherence to company policies and procedures.
  • Trained and supervised team members on customer service best practices and product knowledge.
  • Resolved customer complaints effectively, fostering a positive shopping experience and retention.
  • Implemented merchandising strategies to enhance product visibility and drive sales performance.
  • Approved regular payroll submissions for employees.
  • Monitored inventory levels, coordinating restocking efforts to maintain optimal product availability.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Assistant Store Manager

First Coast Energy
05.2024 - 07.2024
  • Assisted in daily operations, ensuring efficient store management and customer satisfaction.
  • Supported inventory control processes, maintaining accurate stock levels and product displays.
  • Trained new employees on operational procedures and customer service standards.
  • Implemented visual merchandising strategies to enhance product visibility and appeal.
  • Monitored sales trends, providing feedback for strategic planning and execution of promotions.

Shift Manager

Moe's Southwest Grill
01.2021 - 03.2023
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored new staff on operational procedures and safety protocols.
  • Monitored inventory levels and coordinated restocking efforts to maintain product availability.
  • Implemented process improvements that enhanced team productivity and reduced downtime.

Customer Service Representative

Focus Services Inc.
02.2019 - 01.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new representatives on company protocols and best practices.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Utilized CRM software to document interactions and track customer issues efficiently.
  • Developed comprehensive knowledge of product offerings to provide accurate information to customers.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.

Education

Associate of Arts -

Shawnee State University
Portsmouth, OH
12-2015

Trotwood Madison Senior High
Trotwood, OH
05-2011

Skills

  • Customer engagement
  • Analytical problem-solving
  • Customer service expertise
  • Effective multitasking
  • Consistently dependable
  • trustworthy execution
  • efficient at acquiring new skills

Timeline

Store Manager

First Coast Energy
07.2024 - Current

Assistant Store Manager

First Coast Energy
05.2024 - 07.2024

Shift Manager

Moe's Southwest Grill
01.2021 - 03.2023

Customer Service Representative

Focus Services Inc.
02.2019 - 01.2021

Associate of Arts -

Shawnee State University

Trotwood Madison Senior High

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Markita Smith