Markita G. Chisholm
Baltimore,MD
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
13
13
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
08.2018 - Current
- Pick up and deliver mail on time each day, taking into consideration weather and road conditions.
- Sort mail according to order of address appearance for easy access in field.
- Maintain records on customers with mail forwarding and change of address requests.
- Directly interact with customers to deliver mail, packages and order goods.
- Inspect truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Work flexible hours; night, weekend, and holiday shifts.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Sales Associate
Sally Beauty Supply
06.2018 - 08.2018
- Open and close and do daily deposits
- Perform cash register transactions; sale, refunds, and exchanges
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Inventory Clerk
Sephora Distribution Center
11.2017 - 06.2018
- Conducted training of all new personnel
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Home Health Aide
Self Employed Services
10.2016 - 11.2017
- Support patients by providing housekeeping and laundry services
- Shopping and other household requirements
- Preparing and serving meals and snacks; running errands
- Assist patients by providing personal services bathing, dressing, and grooming.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
Clinic Coordinator/ENT
Johns Hopkins University
11.2015 - 10.2016
- Scheduled appointments, obtained referrals and prior authorizations using EPIC System
- Informed patients of their financial obligations prior to evaluations
- Worked with financial clearance to insure all proper authorizations are obtained
- Maintains clinic patient flow
- Direct day-to-day administrative and operational functions for 10 Speech Pathologists.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Reviewed and evaluated test results to suggest care and treatment options.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Service Coordinator/ENT
Johns Hopkins University
07.2012 - 11.2015
- Scheduled, registered and checked patients out using EPIC System
- Verified that demographic information in the computer system was up-to-date and accurate
- Completed registration quickly and cordially for all new patients
- Obtain pre-certifications or referrals required by healthcare insurers
- Collect time of service payments and issues receipts.
Medical Secretary/Receptionist
Mary Kraft Staffing and HR Solutions
08.2011 - 07.2012
- Provide medical office and clerical support to physicians
- Maintain providers schedules Answer multi -line phone, route calls and take messages
- Assigned additional diagnosis codes based on specific clinical findings
- Prepared prescription refill requests on behalf of the physician
- Managed incoming and outgoing calls for busy medical office
- Scheduled patient appointments.
Warehouse Associate II
Sephora Distribution Center
12.2010 - 08.2011
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Billing Clerk
Internal Medicine Group
05.2010 - 12.2010
- Confirmed patient information, collected copays and verified insurance
- Issue billing adjustments, track, process and complete third-party invoices
- Balance receipts and payments maintain a log for all transactions Issuing monthly statements,
- Keep customer files updated with current invoices, bills and contact information
- Prepare required claims documentation including referrals, treatment plans or other required correspondence
- Informed patients of their financial responsibilities prior to services being rendered.
Education
Medical Insurance Billing
All-State Career School
Edgewood High School
Skills
- Excel
- Epic
- Customer Service
- Data Entry
- Inventory
- Cash Handling
- Dependable
- Attention to detail
- Critical Thinking
- Team Management
- Administrative Support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Rural Mail Carrier
United States Postal Service, USPS
08.2018 - Current
Sales Associate
Sally Beauty Supply
06.2018 - 08.2018
Inventory Clerk
Sephora Distribution Center
11.2017 - 06.2018
Home Health Aide
Self Employed Services
10.2016 - 11.2017
Clinic Coordinator/ENT
Johns Hopkins University
11.2015 - 10.2016
Patient Service Coordinator/ENT
Johns Hopkins University
07.2012 - 11.2015
Medical Secretary/Receptionist
Mary Kraft Staffing and HR Solutions
08.2011 - 07.2012
Warehouse Associate II
Sephora Distribution Center
12.2010 - 08.2011
Billing Clerk
Internal Medicine Group
05.2010 - 12.2010
Medical Insurance Billing
All-State Career School
Edgewood High School
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