Markitha Freeman
Powder Springs,GA
Summary
Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication. Experienced with sterilization techniques critical to maintaining safe clinical environment. Utilizes decontamination procedures to ensure all instruments meet stringent cleanliness standards. Knowledge of regulatory compliance and best practices in infection control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant
Children Dental Group
06.2024 - 10.2025
- Assisted in patient preparation and comfort during dental procedures
- Managed inventory of dental supplies, ensuring availability and compliance
- Maintained sterilization protocols for instruments and workspaces
- Educated patients on post-operative care and oral hygiene practices
- Received, cleaned, disinfected, and sterilized surgical instruments and medical equipment following hospital policies and safety standards (AORN, AAMI, JCAHO).
- Operated and maintained sterilization equipment including steam, gas plasma, and peracetic acid systems.
- Performed high-level disinfection, leak testing, and equipment inspections to ensure functionality and cleanliness.
- Assembled, wrapped, and packaged instrument trays using count sheets and appropriate indicators for sterilization.
- Monitored and documented sterilizer performance using biological, chemical, and mechanical tests.
- Transported soiled and sterile equipment between hospital departments while following infection control protocols.
- Maintained accurate documentation and adhered to confidentiality, safety, and infection control procedures.
- Collaborated with surgical and clinical staff to resolve tray or equipment issues and support patient care needs.
- Collaborated with dentists to develop treatment plans tailored to patient needs
- Trained new staff in office procedures and best practices for patient care
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Appointment Scheduler / Receptionist
Obstetrics & Gynecology of Atlanta
08.2023 - 03.2024
- Scheduled appointments efficiently, optimizing physician availability and patient access.
- Verified patient insurance coverage and collected co-payments accurately.
- Created and maintained patient charts, ensuring completeness and HIPAA compliance.
- Managed a high-volume, multi-line phone system for OB/GYN inquiries and scheduling.
- Supported clinical operations by maintaining an organized, sterile, and patient-ready environment.
- Scheduled patient appointments efficiently, optimizing provider availability and patient flow.
- Managed electronic health records to ensure accurate patient information and streamlined scheduling processes.
- Coordinated patient communications, ensuring timely reminders and follow-ups for scheduled visits.
Orthodontic Technician
Crawford Orthodontics
02.2022 - 08.2023
- Fabricated orthodontic appliances using advanced CAD/CAM technology to enhance patient outcomes.
- Collaborated with orthodontists to develop tailored treatment plans for diverse patient needs.
- Mentored junior technicians on best practices for appliance design and fabrication methods.
- Streamlined workflow processes, reducing equipment downtime and increasing production efficiency.
- Enhanced patient comfort by utilizing proper orthodontic appliance placement techniques.
- Streamlined sterilization processes to ensure compliance with health and safety regulations.
- Trained new staff on sterilization protocols and equipment usage, enhancing team efficiency.
- Conducted regular inventory checks of sterilization supplies, maintaining optimal stock levels.
- Followed established infection control protocols, helping maintain a safe working environment for staff and patients alike.
- Promoted a clean and organized workspace, contributing to a professional atmosphere in the dental office.
Bank Teller / Customer Service Representative
FSNB Fort Sill National Bank
10.2020 - 03.2022
- Assisted customers in opening and managing accounts, providing tailored financial solutions.
- Educated clients on bank products and services, enhancing customer knowledge and satisfaction.
- Maintained compliance with banking regulations and internal policies, minimizing risk exposure.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Monitored daily cash flow, identifying discrepancies and implementing corrective actions as needed.
- Conducted training sessions for new tellers, enhancing team performance and service quality.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Expert Customer Service Representative (Remote)
Sitel
10.2019 - 06.2020
- Managed inbound customer service and insurance-related calls with professionalism.
- Verified policy coverage and processed claim documentation.
- Documented all customer interactions in compliance with company standards.
- Mentored and trained new representatives to improve service quality and efficiency.
- Resolved customer inquiries efficiently, ensuring positive experiences and satisfaction.
- Collaborated with team members to improve service delivery processes and enhance customer interactions.
- Utilized CRM software to track customer issues, providing timely updates and resolutions.
- Analyzed customer feedback to identify trends, contributing to continuous improvement initiatives.
- Mentored new representatives, sharing best practices for effective communication and problem-solving.
Education
High School Diploma -
Stanford Christian Academy
Semmes, AL05.2009
Skills
- Sterile Processing
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Sterilization techniques
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Patient scheduling
- Infection control proficiency
- Knowledgeable in [software]
- Disinfection and sterilization
Certification
- Sterile Processing and Distribution Skills:
- - Instrument decontamination and sterilization (steam/autoclave, chemical)
- - Tray assembly and inspection
- - Infection prevention and control
- - Surgical inventory management and quality assurance
ADDITIONAL INFORMATION
- - Excellent written and verbal communication skills
- - Reliable, punctual, and dedicated to patient safety and efficiency
- - Experienced with HIPAA compliance and sterile environment standards
Timeline
Dental Assistant
Children Dental Group
06.2024 - 10.2025
Appointment Scheduler / Receptionist
Obstetrics & Gynecology of Atlanta
08.2023 - 03.2024
Orthodontic Technician
Crawford Orthodontics
02.2022 - 08.2023
Bank Teller / Customer Service Representative
FSNB Fort Sill National Bank
10.2020 - 03.2022
Expert Customer Service Representative (Remote)
Sitel
10.2019 - 06.2020
High School Diploma -
Stanford Christian Academy