Markitta Durham
Newark
Summary
Markitta is a motivated, and dedicated customer service worker, and also passionate about helping others. With years of diverse experience, and skills of strengths and needs, while structuring plans around daily team needs. Markitta is always, and still plan to provide quality work, and always get any job done. She always demonstrates professionalism at all times.
Overview
6
6
years of professional experience
Work History
Supervisor
Swissport Cargo Services
11.2021 - 02.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Dangerous Goods Agent
Swissport Cargo Services
08.2018 - 11.2021
- Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
- Ensured compliance with international regulations through meticulous documentation and recordkeeping.
- Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
- Improved shipping efficiency for dangerous goods by streamlining processes and procedures.
- Conducted regular audits to ensure compliance with federal, state, and local regulations on hazardous materials transportation.
- Served as a liaison between carriers, shippers, and regulatory agencies to facilitate the safe transport of dangerous goods.
- Reduced incident rates through continuous improvement initiatives focused on employee training and process optimization.
- Provided expert guidance to clients on proper packaging, labeling, and documentation requirements for hazardous materials shipments.
- Collaborated with cross-functional teams to develop comprehensive emergency response plans in case of accidents involving dangerous goods.
- Enhanced operational efficiency by providing hands-on training and coaching to team members on best practices for handling dangerous goods safely.
- Supported business growth by staying up-to-date on industry trends, regulatory changes, and new technologies related to hazardous materials management.
- Contributed to a positive safety culture within the organization through proactive identification and resolution of potential hazards or noncompliance issues related to dangerous goods handling.
- Assisted customers in navigating complex regulatory requirements for transporting dangerous goods across borders, facilitating timely delivery of shipments without penalties or delays.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Agent
Swissport Cargo Services
05.2017 - 08.2018
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Bachelor of Science - Psychology
University of Arizona Global Campus
Arizona City, AZ07.2025
Skills
- Strategic Planning
- Operations Management
- Process Improvement
- Schedule Development
- Staff Management
- Data Analytics
- Staff Discipline
- Process Monitoring and Improvement
- Processes and Procedures
- Goal-Oriented
Timeline
Supervisor
Swissport Cargo Services
11.2021 - 02.2023
Dangerous Goods Agent
Swissport Cargo Services
08.2018 - 11.2021
Agent
Swissport Cargo Services
05.2017 - 08.2018
Bachelor of Science - Psychology
University of Arizona Global Campus
Similar Profiles
Bruno HerremansBruno Herremans
Ramp agent at Swissport Cargo ServicesRamp agent at Swissport Cargo Services
Daniel GomezDaniel Gomez
Warehouse Cargo Agent at Swissport Cargo ServicesWarehouse Cargo Agent at Swissport Cargo Services
Estefano CalvoEstefano Calvo
Aircraft Fueler at Swissport Cargo ServicesAircraft Fueler at Swissport Cargo Services
Irene GarciaIrene Garcia
Cargo Admin at Swissport Cargo ServicesCargo Admin at Swissport Cargo Services
Mathew SeabrightMathew Seabright
Merchandiser at G&J Pepsi-ColaMerchandiser at G&J Pepsi-Cola