Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager

Markitta Jones

Assistant
Lancaster,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Administrative Assistant

New Energy Marketing & Consulting, INC
Lancaster, CA
04.2016 - 05.2020
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Case Manager

Volunteers Of America Of Greater Los Angeles
Lancaster, CA
02.2018 - 08.2018
  • Participated in professional growth programs to support special education improvement efforts.
  • Increased referral rates by providing excellent service and building meaningful relationships with clients and caregivers.
  • Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
  • Educated clients and loved ones about different treatment options and outside care approaches to reduce burden on facility resources.
  • Managed support services and fostered communication among social workers, therapists, and clients.
  • Developed positive relationships with parents to foster communication and encourage involvement for client growth.

Front Desk Receptionist

Allied Universal Security Services
Los Angeles, CA
06.2015 - 04.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Monitored office supplies by checking inventory and placing orders.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Education

Associate of Science - Math And Science Associates Degree

Barstow Community College
Barstow, CA
06.2020 - 07.2022

High School Diploma -

California Technical Education College
Los Angeles, CA
02.2005 - 06.2007

Skills

  • Office administration
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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Associate of Science - Math And Science Associates Degree

Barstow Community College
06.2020 - 07.2022

Case Manager

Volunteers Of America Of Greater Los Angeles
02.2018 - 08.2018

Administrative Assistant

New Energy Marketing & Consulting, INC
04.2016 - 05.2020

Front Desk Receptionist

Allied Universal Security Services
06.2015 - 04.2017

High School Diploma -

California Technical Education College
02.2005 - 06.2007

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