Markiya McClary
Philadelphia,PA
Summary
Hard-working self-motivated individual seeking a rewarding full-time position. I am a reliable worker with the ability to quickly learn new concepts and skills. Backed by a solid work history, reputation as a team player, and passion for helping others.
Overview
9
9
years of professional experience
Work History
Lead Patient Care Coordinator/Optometric Technician
Olympus Vision
1560 Garret Rd Upper Darby Pa 19082
03.2023 - Current
- . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
Resident Care Aide
Resource Pro
7229 Hazel Ave, Upper Darby Township
11.2021 - 03.2023
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Followed nutritional plans to prepare optimal meals.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Documented patient information and care activities in electronic health record.
- Attend doctor appointment
Resident Aide
Casmir Care Service
09.2018 - 10.2021
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Turned and positioned patients to prevent bedsores and maintain comfort levels.
- Administered medications to patients .
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Documented behaviors and medications
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve .
- Entrusted to handle confidential and sensitive situations in professional matter.
Home Health Aide
Premier Care & Staffing
12.2016 - 07.2017
- Attend doctors appointments.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Delivered assistance to clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Administered medications to patients and remained vigilant for negative side effects.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted clients by performing laundry, meal preparation and other tasks.
Home Health Aide
Cas Home Health Care
12.2015 - 12.2016
- Attend doctors appointments
- Delivered assistance to clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Encouraged patients to participate in activity to help boost mood and improve overall memory.
- Kept close eye on behavior and emotional responses of clients, address concerns and protect each person from any harm.
- Administered medication
- Maintained clean, safe and well-organized patient environment.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
Education
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Camolet Excel Academy
1435 N 26th St06.2016
Skills
- Medication administration
- Medical office
- Multitasking
- Scheduling coordination
- Computer skill
- Medical coding
- Training development
- Phone etiquette
- Fast learning
- Sales
- Insurance verification
- HIPAA compliance
Timeline
Lead Patient Care Coordinator/Optometric Technician
Olympus Vision
03.2023 - Current
Resident Care Aide
Resource Pro
11.2021 - 03.2023
Resident Aide
Casmir Care Service
09.2018 - 10.2021
Home Health Aide
Premier Care & Staffing
12.2016 - 07.2017
Home Health Aide
Cas Home Health Care
12.2015 - 12.2016
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Camolet Excel Academy