Markiya Pierce

• Resolved customer complaints in an effective manner while maintaining a high level of customer service.
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• Established clear expectations for employees, providing guidance when needed.
• Maintained a positive work environment.
• Trained newly hired employees on day to day operations and how to operate the fry machine, grill, and cash register.
• Kept work areas clean, neat and free trash.

As a crew leader at Wendy’s, my role involved overseeing the operations within the restaurant and ensuring that everything runs smoothly. Some of my key responsibilities typically involved cashier duties, providing good customer service, checking the quality of food and assigning team member specific task based on there strengths