Mark J. Barsoomian
Porter Ranch,CA
Summary
Dedicated General Sales Manager bringing 25 years of experience in sales, service, and business operations while working at Mercedes-Benz of Beverly Hills. Seasoned General Sales Manager with background in devising sales strategies, overseeing operations, and driving revenue growth. Strong leadership skills paired with ability to manage large teams to meet and exceed sales targets. Demonstrated proficiency in fostering client relationships, conducting market analysis, and implementing innovative promotional activities. Consistently impactful in previous roles through strategic planning and execution of sales initiatives.
Overview
46
46
years of professional experience
1
1
Certification
Work History
General Sales Manager
Mercedes-Benz of Beverly Hills
Beverly Hills, CA
11.1999 - 08.2024
- Defined goals and objectives to generate significant amounts annually in sales revenue.
- Utilized data analytics tools to monitor progress against set targets.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Maintained accurate records of all transactions in the company's CRM system.
- Monitored customer satisfaction levels and took corrective action when needed.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted regular training sessions for new sales personnel.
- Identified areas needing improvement in order to maximize efficiency.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Priced products to competitive standards derived through and research.
- Resolved customer complaints in a timely manner.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Advised senior management on changes in product offerings based on customer feedback and market conditions.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Supported sales team members to drive growth and development.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Achieved company growth and brand development through market expansion and sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Assisted in developing pricing models for various products or services offered by the company.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Executed strategic sales plans to expand customer base and revenue.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed, hired, and trained high-performing sales team.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Identified opportunities for process improvement initiatives within the department.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Developed and implemented strategies to increase sales revenue.
- Cultivated and deepened high-performance sales team.
- Gained market share in new sales performance through aggressive team training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate /Retail Sales Manager
Downtown L.A. Motors
Los Angeles, CA
01.1979 - 10.1999
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Pierce College
Woodland Hills, CA08-1975
Skills
- Sales analytics
- Training and coaching
- Advertising and marketing
- Revenue generation
- Customer service and retention
- Pipeline management
- Sales development
- Sales leadership
- Dealership operations
- Policy enforcement
- Team development
- Employee coaching
- Leadership and team building
- Employee motivation
Affiliations
When not enjoying my time at work with the team and the customer, i send that quality time with my family and friends.
Accomplishments
3 time winner of Mercedes-Benz Best of the Best
18 time winner of Mercedes-Benz Year-End Spectacular
Winner of top sales for Group 1
2 time winner of the presidents award at Group 1
Certification
Completed all necessary training for Mercedes-Benz and Group 1
Websites
References
References available upon request.
Timeline
General Sales Manager
Mercedes-Benz of Beverly Hills
11.1999 - 08.2024
Sales Associate /Retail Sales Manager
Downtown L.A. Motors
01.1979 - 10.1999
Completed all necessary training for Mercedes-Benz and Group 1
GED -
Pierce College
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