Mark J. Schnurr

As part of the BRAVO! acquisition, KBS hired me to oversee six states in the Southeast Region, representing over $100 million of revenue. In mid-January, the KBS leadership team asked me to step back from KBS regional responsibilities to lead and direct the BRAVO! integration to completion. I have been serving in this role since, with full integration expected to be completed by November 1st. Continue to participate in all KBS leadership meetings with EVPs and RVPs as directed.

• Conduct regular meetings with the management team to review performance and provide guidance.
• Provide guidance on operational issues, such as pricing, inventory management, and service delivery.
• Collaborate closely with key stakeholders on cross-regional projects and initiatives.
• Assist with resolving customer complaints or disputes in a timely manner.
• Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
• Facilitate communication between team members in different geographic locations.

Primary contributor to organization growth from $31 million to $94 million. Increased revenues in the region from $4.5 million to $26 million over a 15-year period, $3 million in the first year. Won largest contract in Company history, valued at $46 million over 5 years. As executive for the Virginia Region (Virginia, Maryland, and Washington, DC), I was responsible for overseeing daily operations with a 98% retention rate. This included overseeing the Director of Operations, 12 Regional Managers/Site Managers, the Quality Assurance Manager, the Maintenance Technician, and over 1,000 field employees. Additional responsibilities included employee relations, business development, customer engagement, innovation, and financial management. Profit goals were exceeded for the last 3 years. Improved Employee Rewards program with development and implementation of new awards (Rising Star, Team Award, Employee of the Year Award). Integrated new Transition program, enhancing workflow. Developed improved Corporate Newsletter (LEED'er). Initiated billing process revision, improving cash flow. Expanded service capabilities with market opportunities in Richmond, VA, and the Carolinas. Restructured management team improving service delivery, client relations. The merger with KBS in November 2021 increased responsibilities, with accountability for $8 million in revenues for the Virginia/West Virginia account base, totaling over $32 million in revenues.

• Provided strategic guidance to executive team on operational decisions and initiatives.
• Directed annual budgeting process and oversaw financial performance of departmental operations.
• Managed relationships with external partners, vendors, and stakeholders to ensure successful collaborations.
• Established key performance indicators to track progress against organizational objectives.
• Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
• Recruited, trained, mentored, and evaluated staff members in order to optimize their effectiveness.
• Evaluated current systems and processes to identify opportunities for streamlining operations.
• Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.
• Implemented strategies for improving employee engagement through various programs.
• Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Increased revenues from $5 million to over $31 million. Planned and executed organizational improvements, providing productivity enhancements and increased profitability. Reorganized team activities improving corporate culture. Introduced company employee rewards program and employee newsletter. Promoted from VP of Business Development to Regional Executive Director as a result of the ability to solve operational issues and retain accounts. Operational and financial oversight for Maryland and Washington, DC, with six direct reports and over 500 field employees. Won one of the largest commercial janitorial contracts in Washington, DC, consisting of 26 properties, managing transition over a 6-week period. Averaged $2.5 to 3 million in new business annually over tenure. Increased revenues by $2.5 million in the first year.

• Reviewed monthly financial reports and identified areas of cost savings.
• Led weekly team meetings to discuss operational updates and initiatives.
• Monitored progress towards meeting organizational goals within the region.
• Developed processes to improve customer satisfaction ratings across the region.
• Implemented marketing campaigns targeting potential customers in the area.
• Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.