Mark John Dipasquale Brandenburg
Los Angeles,CA
Summary
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.
Experienced with safety management and compliance enforcement. Utilizes safety protocols and training to minimize workplace hazards.
Overview
8
8
years of professional experience
Work History
Baker
85c Bakery Cafe
09.2024 - 05.2025
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Maintained accurate inventory of baking supplies and ingredients.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Leader
Chick-fil-A
02.2020 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Reduced incident rates by implementing proactive safety measures and conducting regular safety drills.
- Communicated and maintained team member safety and security standards and emphasized food safety.
Sales Associate
Slappys Garage
07.2017 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Clairemont High School
San Diego, CA06.2019
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Management
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Public safety expertise
- Health and safety practices
- Food safety protocols
- Safety Compliance
- Friendly, positive attitude
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Baker
85c Bakery Cafe
09.2024 - 05.2025
Shift Leader
Chick-fil-A
02.2020 - 09.2024
Sales Associate
Slappys Garage
07.2017 - 01.2020
High School Diploma -
Clairemont High School
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