Hi, I’m
Mark Joseph Alcones
Long Beach,CA
Summary
Dedicated professional with experience at Hyatt Regency, excelling in guest relations and maintenance reporting. Proven ability to enhance cleanliness and efficiency through teamwork and effective communication. Skilled in cleaning techniques and heavy lifting, ensuring a pristine environment and guest satisfaction. Committed to delivering exceptional service and support in fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level houseperson position. Ready to help team achieve company goals.
Overview
4
years of professional experience
Work History
Hyatt Regency
Houseperson
06.2023 - 05.2025
Job overview
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Reported found guest articles and merchandise damage to managers on duty.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Gemmae Bakeshop
Packing Assistant
09.2021 - 06.2023
Job overview
- Assisted with loading shipments onto trucks, coordinating with transportation partners as needed for timely pick-up and delivery of goods.
- Accurately prepared shipping documents, enabling prompt delivery of packages to customers worldwide.
- Completed special packing projects according to specific client requirements, ensuring customer satisfaction.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Organized items on racks, shelves and bins to maintain established order.
Education
Juan Rodriguez Cabrillo HighschoolLong Beach, CA
High School Diploma
06-2021
Skills
- Guest relations
- Cleaning techniques
- Hotel operations
- Floor polishing
- Maintenance reporting
- Guest support
- Heavy lifting
- Teamwork and collaboration
- Sweeping and mopping
- Guest service and support
Languages
English
Tagalog (Filipino)
Timeline
Houseperson
Hyatt Regency
06.2023 - 05.2025
Packing Assistant
Gemmae Bakeshop
09.2021 - 06.2023
Juan Rodriguez Cabrillo Highschool
High School Diploma
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