Mark Jourdan Caparas
Grand Prairie
Summary
Dynamic Operations Manager with a proven track record at United Natural Foods Inc., excelling in team leadership and problem-solving. Achieved a remarkable fill rate increase to 91% while reducing overtime to below 7%. Expert in policy implementation and staff training, driving efficiency and fostering a culture of excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER I
United Natural Foods Inc.
Lancaster
02.2022 - Current
- Transitioned in July 2025 to the inbound management role.
- Assisted in improving Procurement Fill Rate from 71% in July 2025 to 91% in November 2025 through purchase order research and visibility.
- Worked with 3rd Party partner of Capstone in the timely unloading of trailers minimizing detention rates from 20/week to 5/week.
- Partnered with the transportation team on the unloading and receiving of backhaul loads further increasing fill rate and lowering out of stock rates.
- From February 2022 through July 2025, directed through the supervision team the daily tasks of replenishment, selection and loading of trailers.
- Coach and develop the future leaders of UNFI through guided development plans and tasks lists.
- Assist in recruitment and retention of front-line associates and supervision.
- Develop a close-working relationship with the main customer in Whole Foods Market to promote quality work and on-time delivery.
- Respond timely on customer's delivery concerns and aid where needed.
- Service level or quality rose from 2.2 errors per 1000 cases selected to an average of 0.4 errors per 1000 cases selected.
- UPC scanning rose from 75% to 95.48% on average week over week.
- Through the help of the new Engineered Labor Standards the overall weekly throughput raised from 75 PPMH to 93 PPMH.
- Selection PPMH increased from 183.25 to 212.72.
- Reduced headcount from 280 to 230 without a reduction in overall productivity with further plans of reaching 180 total headcount.
- Weekly average overtime % decreased to below 7% from an average of 12% with no drop in relative total cases shipped.
- Assisted in lowering overall warehouse wages to meet P&L budget in 7 periods out of the 12 for FY 24 and the trailing 4 periods in FY 23.
- Maintained budget discipline without sacrificing efficiencies 8 periods out of the 9 in FY25 maxing out with 245 bps better than budget.
OUTBOUND WAREHOUSE MANAGER
Sysco Houston Inc.
Houston
12.2018 - 02.2022
- Oversee the day-to-day operations of outbound warehouse.
- Coordinate with transportation department to set delivery drivers up for success.
- Collect and process inventory data to better service customer needs along with the inventory control and inbound warehouse departments.
- Initiate and champion shrink initiatives to minimize shrink opportunities.
- Coach the 109 front-line associates and 4 supervisors on tasks and responsibilities.
- Work with union grievances and minimize their occurrence.
- Lead department through food safety audits resulting in 2 years of AA rating from the British Retail Consortium (BRC).
- Average service level weekly increase from 1 error every 508 cases to 1 error every 700.
- Continue UPC scanning initiative started as supervisor to have a department average of 85% (Sysco overall average is 75%).
- Overall Pieces per man hour improvement from 99.8 to 112.5, Selection at 226 CPMH.
- Weekly average overtime % decrease to below 10% (Pre-Covid) through manpower scheduling to effectively cover the 550,000+ cases/week shipped.
- Retention rate for outbound warehouse selectors (Pre-Covid) increased to 98% from 72% in 2018.
OUTBOUND WAREHOUSE SUPERVISOR
Sysco Houston Inc.
Houston
06.2018 - 12.2018
- Assigned to supervise and lead dry warehouse selection and forklift operation.
- Took on responsibility of coaching and discipline of 20 direct reports.
- Tackled warehouse shrink and limited damages on bagged products through coordination with inventory control.
- Cross-trained with cold warehouse and loading to get a better sense of the complete operation.
- Assisted fellow supervisors on daily tasks.
- Collected UPC's to lessen the occurrence of mis-picks and emphasized case verification scanning to minimize selection errors.
- Dry warehouse selector UPC scanning percent increased from 75% to 90%.
- Mis-pick occurrence decreased to almost 0 occurrence per week from an average of 5.
OPERATIONS MANAGER
J&M Sales Inc., National Stores Inc.
Dayton
06.2016 - 06.2018
- Organized warehouse operations, including, inventory control, processing, loading, safety, and security, lead, plan, and organize activities of warehouse personnel.
- Coordinated operations with 3rd-party loading services and ensure store support through accurate, on-time shipments.
- Created weekly payroll target plan for the entire operation and strategize with peers to provide cost effective ideas to drive growth and increase efficiency.
- Responsible for 200 employees including 3 department managers.
- Increased shipping from 3 to 4-5 trucks per day per 4-man team, set standards for unloading floor-loaded trucks to two hours per truck, and lowered costs of processing of goods through warehouse through process mapping.
- Improved communications across departments by setting up multiple Google sheets that showcased inbound, processing, and outbound operations.
- Achieved initial KPI of five price tags per minute, and further increased it to seven to twelve per minute on a non-automated warehouse.
SHIPPING MANAGER
J&M Sales Inc., National Stores Inc.
Dayton
12.2014 - 06.2016
- Took over shipping operations from 3rd-party logistics provider.
- Coordinated with JB Hunt, CH Robinson, Crowley Maritime and local NY/NJ dispatchers on route optimization of delivery to 125 stores across 13 states plus Puerto Rico.
- Reorganized staging area of pallets based on geography and increased space for larger volume stores.
- Coached and restructured teams to be better efficient in the loading of trailers whether by pallets or floor loaded.
- Assisted inventory control by assigning shipping teams during outside party audits.
- Established 4-man teams out of the 40 direct reports to take ownership of trailers to be loaded.
- Created a job board to show trailers to be loaded to all teams and promote healthy competition.
INVENTORY CONTROL SUPERVISOR
J&M Sales Inc., National Stores Inc.
Sugarland
06.2014 - 12.2014
- Hired on directly by National Stores Inc. after 2 years with their staffing agency.
- Held responsibility over inventory levels of over 12,000 SKUs with an average daily inventory of 1.2 million cases.
- Coordinated with receiving and shipping departments in the proper rollover of pack and hold merchandise.
- Teamed up with the sales and allocations department on aging merchandise to be sold.
- Properly executed inventory preparations with external audit done by RGIS.
- Organized pick-up and delivery of all cases in the warehouse for transfer to New Jersey and California distribution centers upon closure of the Texas warehouse while maintaining 100% accountability of each case.
- Increased inventory accuracy from 88% to 98% by creating backup excel forms on top of AS/400 inventory tracking.
PRODUCTION SUPERVISOR
National Stores Inc. (via TPI Staffing Agency)
Sugarland
06.2012 - 06.2014
- Initially hired as a production associate responsible for price tagging.
- Quickly rose in the rank of team lead and production supervisor within 6 months.
- Responsible for 65 direct reports who maintained a KPI of 12 to 15 price tags per minute.
- Coordinated with operations manager and agency on staffing levels accounting for peak months.
- Identified and assigned special handling items to top teams.
- Championed cross-training for direct reports to shipping and receiving departments.
- Lowered department overtime from 10% to 2.5%.
ASSISTANT INSTRUCTOR I
Republic Central Colleges
Angeles City
06.2011 - 04.2012
- Educated collegiate students on the theory and practice of economics.
- Assisted in research studies conducted by Master's degree takers.
- Graded and evaluated classroom performance through qualitative and quantitative tests.
- Encouraged business students in their pursuit of learning as a faculty advisor.
CUSTOMER SERVICE REPRESENTATIVE
TTEC (TeleTech)
Municipality of Mexico
07.2010 - 06.2011
- Assisted customer needs for a large US telecommunications firm.
- Documented customer interactions and processes on every call.
- Provided Tier 2 technical support for cellular phone issues.
- Updated customer information and upsell products for increased customer satisfaction.
- Posted highest number of calls per hour for the month of December 2010.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
Phoenix, AZ05.2021
BACHELOR OF ARTS - BUSINESS ECONOMICS
University of the Philippines Diliman
Philippines01.2010
Skills
- Team leadership
- Problem solving
- Operations management
- Policy implementation
- Staff training
- Conflict resolution and employee relations
Websites
Certification
- Lean Six Sigma Green Belt
- Hazard Analysis of Critical Control Points
Awards
- Dean's List
- President's List
Languages
Tagalog, Bilingual
Military Service
US Army National Guard, Infantryman (11B), 04/01/18 to 04/01/22
Timeline
OPERATIONS MANAGER I
United Natural Foods Inc.
02.2022 - Current
OUTBOUND WAREHOUSE MANAGER
Sysco Houston Inc.
12.2018 - 02.2022
OUTBOUND WAREHOUSE SUPERVISOR
Sysco Houston Inc.
06.2018 - 12.2018
OPERATIONS MANAGER
J&M Sales Inc., National Stores Inc.
06.2016 - 06.2018
SHIPPING MANAGER
J&M Sales Inc., National Stores Inc.
12.2014 - 06.2016
INVENTORY CONTROL SUPERVISOR
J&M Sales Inc., National Stores Inc.
06.2014 - 12.2014
PRODUCTION SUPERVISOR
National Stores Inc. (via TPI Staffing Agency)
06.2012 - 06.2014
ASSISTANT INSTRUCTOR I
Republic Central Colleges
06.2011 - 04.2012
CUSTOMER SERVICE REPRESENTATIVE
TTEC (TeleTech)
07.2010 - 06.2011
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
University of Phoenix
BACHELOR OF ARTS - BUSINESS ECONOMICS
University of the Philippines Diliman