Mark Karikas
Schenectady,NY
Summary
Seasoned Operations Manager and talented leader with close to 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
National Business Technologies
07.2019 - Current
- Managed purchasing, Logistics, Fulfillment, Building maintenance, customer service and customer account operations efficiently.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed and implemented strategies to maximize customer satisfaction.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Site Manager
Capstone Logistics
10.2006 - 07.2019
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Interviewed, hired, and trained new workers.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Grout Park School
Schenectady, NY06.2003
Skills
- Maintaining Compliance
- Data Management
- Client Account Management
- Employee Relations
- Strategic Planning
- Employee Motivation
- Recruitment
- Operational Efficiency
- Inventory Tracking and Management
- Policy Development and Enforcement
- Business Administration
- Superb time management skills
Accomplishments
- Earned the “Services Manager of the Year” Award in 2023
- Earned the “Al Schiller -Above and Beyond” Award in 2022
- Earned the “Services Manager of the Year” Award in 2021
- Promoted to Operations Manager after 3 years with the company. Previously the Logistics Manager for 2 years.
- Supervised team of 40+ staff members with Capstone Logistics
- Supervised team of 12 staff members with National Business Technologies.
Timeline
Operations Manager
National Business Technologies
07.2019 - Current
Site Manager
Capstone Logistics
10.2006 - 07.2019
High School Diploma -
Grout Park School