Mark L. Day

Using my experience with a variety of projects that I worked on and completed in the past, I decided to pursue a self employment opportunity. I have leaned in on handyman projects with referrals from friends and neighbors that have included electrical, plumbing, construction, arbor work, project bidding , pricing and cost analysis, scheduling etc. I used my previous business experience to not only be successful but to also have fostered good relationships and customer satisfaction.

· Cultivated relationships with key clients to maintain and grow existing accounts, resulting in a 15+% increase in revenue year over year.

· Expanded and implemented strategic account plans to drive customer engagement and satisfaction, resulting in a 18% increase in customer retention.

· Collaborated with cross-functional teams to deliver customized solutions to meet client needs and exceed expectations.

Analyzed sales data and market trends to identify opportunities for upselling and cross-selling, resulting in a 10% increase in ADS.

· Directed and managed daily operations at a premier kitchen cookware brand store.

· Supervised a team of up to 10 employees by providing training, coaching, and performance evaluations to ensure excellence in customer service.

· Oversaw facility maintenance, inventory management, and operational efficiency.

Managed receiving logistics, safety compliance, and purchasing responsibilities for the store.